Fraud & Dispute Specialist

United-Bank; Zebulon (GA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Short-term disability

401(k) with employer contributions

ESOP with employer contributions

Job summary

United Bank is seeking a Fraud Specialist to handle inbound fraud inquiries and outbound dispute support, ensuring accurate documentation and timely resolution. The role emphasizes precision, customer care, and collaboration with the Fraud Team Lead and Digital Banking.

Under supervision, you will monitor transactions, assist other bank personnel with debit/credit fraud tasks, and stay updated on new fraud types while complying with banking regulations.

Qualifications

• High School Diploma or equivalent.
• Prefer 1-2 years customer service and/or banking experience.
• Extensive working knowledge of banking regulations, especially those regarding fraud, and disputes including card, ACH, check, and digital payments.
• Able to make confident, sound decisions regarding a transaction, balancing risk and customer service.

Responsibilities

• Process inbound calls for fraud related inquiries.
• Make outbound calls to customers who have requested assistance with a dispute or fraud situation.
• Follow up on disputes and other fraud related issues as needed.
• Monitor transactions and stay informed on evolving fraud trends and patterns.

Skills

Customer service

Communication skills

Attention to detail

Time management

Conflict resolution

Education

High School Diploma

Tools

Microsoft Outlook

Excel

Word

Job description

United Bank is seeking a Fraud Specialist to handle inbound fraud inquiries and outbound dispute support, ensuring accurate documentation and timely resolution. The role emphasizes precision, customer care, and collaboration with the Fraud Team Lead and Digital Banking.

Under supervision, you will monitor transactions, assist other bank personnel with debit/credit fraud tasks, and stay updated on new fraud types while complying with banking regulations.