Card Claims Dispute Specialist

U.S. Bank; Fargo (ND); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability insurance

Parental leave

401(k)

Paid vacation

11 paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Disability-Service oriented professional to support Corporate and Government Claims Processing. You will investigate billing dispute claims, apply regulatory requirements, review documentation, and drive cases to resolution.

Role emphasizes cross-functional collaboration, data interpretation, and strong customer service in a fast-paced environment. Location requires in-office days at a U.S. Bank facility.

Qualifications

• High school diploma or equivalent required.
• 4+ years of operations services related work experience.
• Experience with disputes, billing, or customer communications preferred.

Responsibilities

• Review dispute cases and determine outcomes according to Visa/Mastercard rules.
• Analyze supporting documentation for each claim.
• Contact customers to obtain additional information as needed.
• Manage multiple claims to meet processing timeframes.
• Navigate multiple systems while balancing new cases with follow-ups.

Skills

Customer service

Communication skills

Time management

Data analysis

PC skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Data interpretation tools

Job description

U.S. Bank is seeking a Disability-Service oriented professional to support Corporate and Government Claims Processing. You will investigate billing dispute claims, apply regulatory requirements, review documentation, and drive cases to resolution.

Role emphasizes cross-functional collaboration, data interpretation, and strong customer service in a fast-paced environment. Location requires in-office days at a U.S. Bank facility.