Debit Card Operations Team Lead

South Carolina Federal Credit Union; North Charleston (SC); On-site; USD 65,000 - 85,000; Full time

Job summary

South Carolina Federal Credit Union in North Charleston, SC, is seeking a Debit Card Operations Team Lead to guide a team of card operations professionals. The role focuses on achieving operational performance, supervising daily activities, and resolving member issues with tact and accuracy.

Candidates should have an associate degree or equivalent, several years of financial services experience, and leadership experience.

Qualifications

• Associate's degree or equivalent work experience.
• Minimum 3 years of related financial services experience.
• Minimum 1 year of leadership or supervisory experience.
• Proficient verbal and written communication skills.
• Ability to analyze situations and make solid decisions with judgment.
• Ability to maintain confidential information and handle sensitive issues with tact.
• Proficiency in Microsoft Office applications, with advanced Excel skills.
• Proficient mathematical skills.

Responsibilities

• Achieve operational performance in alignment with Card Operations goals; monitor progress and suggest improvements.
• Supervise operational activities and workflows; direct staff and escalations.
• Research and resolve escalated member complaints and authorize corrections as needed.
• Evaluate processes within the department and provide recommendations for improvement or change.
• Coordinate Card Operations record retention practices and ensure procedures are documented and compliant.
• Assist Card Operations Manager to plan, organize, train, and motivate staff and department.

Skills

Leadership

Supervisory experience

Verbal & written communication

Analytical thinking

Judgment & decision-making

Discretion / confidentiality

Microsoft Excel

Mathematical skills

Education

Associate's degree or equivalent

Tools

Microsoft Excel

Job description

South Carolina Federal Credit Union is currently seeking a Debit Card Operations Team Lead to join our team of outstanding Card Operations professionals in North Charleston, SC.

Duties include but are not limited to:

• Achieve operational performance in alignment with Card Operations goals. This includes, but not limited to, reviewing progress, monitor productivity and recommending improvements.
• Supervise operational activities and work flow, direct staff, escal…
• Research and resolve escalated member complaints and authorize corrections as needed.
• Evaluate processes within the department and provide recommendations for improvement or change.
• Coordinate Card Operations record retention practices and ensure procedures are documented and updated and area is in compliance.
• Assist Card Operations Manager as needed to plan, organize, train, and motivate staff and department.

Minimum requirements include:

• Possess an associate's degree or equivalent work experience.
• Possess a minimum of three years of similar or related experience in a financial services work environment.
• Possess a minimum of one year demonstrated leadership or supervisory experience.
• Possess proficient verbal and written communication skills.
• Possess ability to analyze situations and make solid decisions with exceptional judgment.
• Possess ability to maintain confidential information and handle sensitive issues with tact and diplomacy.
• Possess proficiency in Microsoft office applications, with advanced expertise in Excel.
• Possess proficient mathematical skills.

NOTE: Relevant military experience is considered for veterans and transitioning service members.

South Carolina Federal Credit Union is an Equal Employment Opportunity Employer.