AVP,Card Srvcs Strategy & Oper

Security Service Federal Credit Union; San Antonio (TX); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K match

Tuition Reimbursement

Job summary

Security Service Federal Credit Union is seeking a seasoned leader to direct the Card Operations team in San Antonio, overseeing debit/credit card servicing and disputes. You will shape the card strategy, drive improvements, and ensure timely, compliant operations across multiple departments and vendors.

The role requires a decade of card-related experience and strong leadership in financial services, with a proven ability to manage complex processes and drive performance in a dynamic

Qualifications

• Bachelor's degree in Business or related field or comparable experience.
• Minimum of ten years of Card-related experience and/or comparable experience.
• Minimum of five years of leadership experience in a financial institution.

Responsibilities

• Directs daily management of the Card Operations team, including debit and credit card servicing and disputes management.
• Leads development and execution of the Card strategy and identifies opportunities for improvement.
• Implements reporting, tracking, and logging for work queue management, problem resolution, and auditing.
• Meets deadlines and ensures compliance with guidelines, regulations, and organizational values.
• Manages vendor relationships for card branding, processing, and rewards management.

Skills

Leadership

Strategic Planning

Operations Management

Data Analysis

Communication

Time Management

Vendor Management

Education

Bachelor's degree in Business or related field

Tools

Excel

Microsoft Office

Job description

Directs the daily management of the activities of the Card Operations team including debit and credit card servicing and credit card/atm disputes management. Responsible for timely and accurate service operations, delivery and compliance with established guidelines, regulations, and deadlines. Leads the development and execution of the Card strategy, including identifying business needs and assessing opportunities for improvement specific to the credit and debit card business. Manages the implementation of reporting, tracking, and logging mechanisms to be utilized in work queue management, better problem determination, resolution, change control and auditing of the Management Team areas of responsibilities. Accountable for the measurement of and efforts to drive overall card portfolio performance, including competitiveness, distribution and customer lifecycle management. Responsible for developing competitive products and collaborating with project team and various departments for product changes, product rollouts and production implementations. Manages the day-to-day interactions with numerous critical vendors related to card branding, processing and rewards management. Protects the Credit Union against loss and/or liability by ensuring Card Operations has adequate documentation of processes, understanding of risks and placement of controls. Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization’s Values.

What We Require:

Bachelor’s degree in Business or related field and/or comparable experience. Minimum of ten (10) years of Card related experience and/or comparable experience. Minimum of five (5) years of leadership experience in a financial institution. Knowledge of Microsoft Office applications including Excel. Analytical ability to balance complex work of varied nature. Strong verbal and written communication skills, ability to meet deadlines and maintain attention to detail. Strong time management and organizational skills to manage multiple deadlines and priorities in a fast-paced and challenging environment.

Ideal Candidate Will Have:

Financial Services, specifically credit and debit card operations, experience including demonstrated knowledge of card networks, processing, servicing and disputes handling. In addition, experience with managing a product portfolio to include analyzing and building programs to influence customer behaviors and deliver adequate financial returns. Comprehensive knowledge of current federal, state and NCUA regulations applicable to the payment service environment.

Who We Are:

Security Service Federal Credit Union is an industry leader who has built a reputation of innovation, strength, and stability. We pride ourselves on discovering and developing employees who have exceptional character and a genuine passion for helping others. In return, we deliver a comprehensive total rewards package that supports the financial, physical, and emotional wellbeing of our employees.

Our Core Values:

All employees should demonstrate our SSFCU core values -- Caring, Innovative, Honest, Fair and Dedicated -- while providing enthusiastic, professional, and courteous service to SSFCU members and employees.

What We Offer:

SSFCU offers a comprehensive total rewards package. Benefit options include medical, dental and vision insurance; health savings and flexible spending accounts; company paid employee life insurance; supplemental life insurance plans; supplemental insurance plans for hospital and critical accident; short term disability; company paid long term disability; paid sick and safe leave, paid vacation, 401K match with immediate vesting, tuition reimbursement, employee tenure and award programs, access to an on-site fitness center or gym membership reimbursement program. Employees can participate in our award-winning Total Wellbeing program focusing on physical, financial and emotional wellbeing. We invest in our communities through our Volunteer Corps and in you, through ongoing growth and development opportunities.

Additional Information:

We are an EEO Employer that provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.