Credit Card Operations Team Lead

South Carolina Federal Credit Union; North Charleston (SC); On-site; USD 65,000 - 85,000; Full time

Job summary

South Carolina Federal Credit Union is seeking a Credit Card Operations Team Lead in North Charleston, SC to guide a team of Card Operations professionals. You will manage performance, supervise workflows, and resolve escalated member issues while ensuring compliance and quality in daily operations.

Ideal candidates bring 3+ years in financial services with leadership experience, strong communication skills, and proven ability to analyze situations and make sound judgments.

Qualifications

• Associate degree or equivalent experience.
• Minimum of 3 years in financial services.
• Minimum of 1 year leadership/supervisory experience.
• Strong verbal and written communication.
• Ability to analyze situations and make solid judgments.
• Proficiency in Microsoft Office, esp. Excel.
• Ability to handle confidential information with tact.

Responsibilities

• Achieve operational performance aligned with Card Operations goals and monitor productivity.
• Supervise workflow, direct staff, address issues with vendors and management.
• Research and resolve escalated member complaints and authorize corrections.
• Evaluate department processes and recommend improvements or changes.
• Coordinate record retention and ensure procedures are documented and compliant.
• Assist Card Operations Manager to plan, organize, train, and motivate staff.

Skills

Leadership experience

Verbal and written communication

Analytical decision-making

Confidential information handling

Problem solving

Education

Associate's degree in accounting or related field

Tools

Microsoft Excel

Job description

South Carolina Federal Credit Union is currently seeking a Credit Card Operations Team Lead to join our team of outstanding Card Operations professionals in North Charleston, SC.

Duties include but are not limited to:

• Achieve operational performance in alignment with Card Operations goals. This includes, but not limited to, reviewing progress, monitor productivity and recommending improvements.
• Supervise operational activities and workflow, direct staff, escape problems, assess corrective steps and execute corrective action with vendors, staff and management when necessary.
• Research and resolve escalated member complaints and authorize corrections as needed.
• Evaluate processes within the department and provide recommendations for improvement or change.
• Coordinate Card Operations record retention practices and ensure procedures are documented and updated and area is in compliance.
• Assist Credit Card Operations Manager as needed to plan, organize, train, and motivate staff and department.

Minimum requirements include:

• Possess an associate's degree in accounting or similar or related field or equivalent work experience.
• Possess a minimum of three years of similar or related experience in a financial services work environment.
• Possess a minimum of one year demonstrated leadership or supervisory experience.
• Possess proficient verbal and written communication skills.
• Possess ability to analyze situations and make solid decisions with exceptional judgment.
• Possess ability to maintain confidential information and handle sensitive issues with tact and diplomacy.
• Possess proficiency in Microsoft office applications, with advanced expertise in Excel.
• Possess proficient mathematical skills.

NOTE: Relevant military experience is considered for veterans and transitioning service members.

South Carolina Federal Credit Union is an Equal Employment Opportunity Employer.