Contact Center Service Representative

South Carolina Federal; North Charleston (SC); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Home-based work

Wellness program

Volunteer opportunities

Career growth

Customer relationships

Job summary

South Carolina Federal Credit Union is seeking a Contact Center Service Representative to join our team of outstanding professionals. This role offers a remote opportunity in the Charleston, Columbia, Myrtle Beach, Florence, and Greenville/Spartanburg areas, SC, with onsite training as needed.

You will provide exceptional customer service via telephone, discuss loan payoff amounts, unlock online accounts, and transfer funds.

Qualifications

• The role requires a high school diploma or equivalent and customer service experience in a call center or banking setting.
• English and Spanish bilingual ability is preferred but not required.
• Basic internet and tech aptitude to navigate accounts and online platforms.

Responsibilities

• Handle customer calls in a high-volume environment to provide exceptional service.
• Discuss payoff amounts for auto loans and assist with online account access.
• Process debit card orders and transfer funds between accounts.
• Collaborate with team leads to review performance and referral goals.
• Adhere to policies and procedures while maintaining calm under pressure.
• Assist with scheduling and balance work-life needs (nights/weekends).

Skills

Customer service

Phone support

Multitasking

Time management

Politeness

Education

High school diploma

Job description

South Carolina Federal Credit Union is currently seeking a Contact Center Service Representative to join our team of outstanding professionals.

Remote opportunity available in Charleston Metro Area, Columbia Metro Area, Myrtle Beach, Florence & Greenville/Spartanburg, SC.

*This position is predominately remote; however, you may be required to come onsite as needed.

Are you passionate about helping others? Do you enjoy interacting with customers over the telephone and working in a high-volume, fast-paced environment? As a Contact Center Service Representative, you will provide exceptional customer service via telephone and offer financial products and services that meet the customers' needs.

As a Contact Center Service Representative, a typical day might look like this:

• Brainstorm with team members about ways to meet referral goals.
• Talk with a customer about the payoff amount for their auto loan.
• Assist a customer with unlocking their online account.
• Order a new debit card for a customer.
• Transfer funds from one account to another.
• Meet with your Team Lead to review your current performance.

This job might be for you if:

• You enjoy assisting customers over the phone and you thrive in a fast-paced environment. Multitasking is your strength.
• You connect well with others and you’re comfortable talking to people. You are not bothered by offering financial products and services to customers.
• You are seeking some work/life balance and want a schedule that allows you to spend nights and weekends with your family and friends.
• You are a pro at managing your time and staying on track.
• You are awesome at consistently following policies and procedures.
• You are cool under pressure. You don’t get flustered or take it personally when you have to deal with an irate customer.
• You volunteer for new challenges without being asked.

The Perks:

We know that pay and benefits are important to you, and they are important to us too. Join our team and you'll enjoy:

• A chance to build lasting relationships with not only your team, but our customers as well.
• The opportunity to work from the comfort of your home- No Commute!
• A company that cares about your total wellness by providing a program that includes gym reimbursement, virtual workshops, Employee Assistance Program, and more.
• Opportunities to make a difference by volunteering and getting involved in the community.
• Opportunities to grow within a company that's dedicated to your development and promoting talent internally.

To land this role*, you need to have a high school diploma (or equivalent), at least one year of customer service experience in a call center or banking environment, and a positive attitude.

Bilingual in English and Spanish preferred but not required. Premium pay rate for bilingual employees is available after 90 days of employment and is subject to passing our bilingual exam, which assesses the ability to read, write, and speak Spanish proficiently.

*Must meet the minimum requirements of highspeed internet (20MGB upload, 50MGB download, 60MS or less latency) to support required responsibilities. A higher minimum speed may be required.

TRAINING REQUIREMENT:

Training for this position is held onsite, in-person at our headquarters located in North Charleston, SC. Training starts the first Monday of the month, typically 4 weeks in total, Monday-Friday.

NOTE: Relevant military experience is considered for veterans and transitioning service members.

South Carolina Federal Credit Union is an Equal Employment Opportunity Employer.

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