Debit Card Operations Specialist

BankFirst Financial Services

Macon (MS)

On-site

USD 36,000 - 48,000

Full time

2 days ago

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Job summary

BankFirst Financial Services in Mississippi is seeking a detail-oriented Debit Card Operations Specialist to support a broad range of card services. This role handles customer inquiries, processes card workflows for new accounts, and reviews applications while maintaining secure procedures.

Responsibilities include issuing and reissuing cards, monitoring fraud alerts, handling disputes, and ensuring accurate ledger entries.

Qualifications

Strong verbal and written communication is essential.
Ability to multitask while maintaining accuracy and efficiency.
Detail-oriented with strong organizational skills and problem-solving ability.
Adaptability to new technology and procedures in banking.

Responsibilities

Handle debit card inquiries from customers and other departments.
Process debit card workﬂows for new accounts and maintenance (limits, travel settings, review applications).
Order and reissue debit cards; review fraud alerts; process stop payments when needed.
Monitor debit card disputes, issue provisional/final credits as required.
Process compromised card files; issue replacements as needed.
Balance multiple GL accounts and department spreadsheets; cross-train peers.
Assist with onboarding and password resets for debit card systems.
Order Instant Issue inventory and troubleshoot related machines.
Assist with daily ATM monitoring and report generation.
Research and enter General Ledger data as required.