Debit Card Operations Specialist

BankFirst Financial Services; Flowood (MS); On-site; USD 40,000 - 55,000; Full time

Job summary

BankFirst Financial Services in Flowood, MS is seeking a Debit Card Operations Clerk under minimal supervision to perform a broad variety of tasks supporting daily card operations. You will handle inquiries from customers and staff, process workflows for new accounts and maintenance, and assist with issuing and reissuing cards.

Key duties include reviewing fraud alerts, processing disputes and credits, monitoring ATM activity, managing GL balances, and assisting with new-employee setup and

Qualifications

• Experience with banking debit card operations and processing.
• Ability to type accurately and work with spreadsheets.
• Strong organizational skills and attention to detail.
• Ability to adapt to technology changes and learn new systems.
• Excellent verbal and written communication with customers and staff.

Responsibilities

• Handle debit card telephone inquiries from customers and other departments.
• Complete debit card workflows for new accounts and maintenance including daily limit changes, travel settings, and review of new card applications.
• Order and reissue debit cards, review fraud alerts, and process stop payments on recurring debit card transactions.
• Monitor, process, and research customer debit card disputes, including provisional and final credits.
• Process Compromised Card files as needed (sending out letters, issuing new cards, etc.).
• Work within and balance multiple GL accounts and spreadsheets used by the department.
• Cross train fellow employees when necessary.
• Assist with setting up new employees and/or resetting employee passwords on all debit card-related systems.
• Order Instant Issue inventory and troubleshoot issues with Instant Issue machines.
• Assist with daily ATM machine monitoring.
• Monitor and work with various debit card reports.
• Process Expedited debit cards and process entries.
• Research and key General Ledger entries as needed.

Skills

Debit card operations

Customer service

Attention to detail

Multi-tasking

Verbal & written communication

Problem solving

Fraud awareness

Job description

BankFirst Financial Services in Flowood, MS is seeking a Debit Card Operations Clerk under minimal supervision to perform a broad variety of tasks supporting daily card operations. You will handle inquiries from customers and staff, process workflows for new accounts and maintenance, and assist with issuing and reissuing cards.

Key duties include reviewing fraud alerts, processing disputes and credits, monitoring ATM activity, managing GL balances, and assisting with new-employee setup and