Debit Card Representative

BankFirst Financial Services; Columbus (MS); On-site; USD 32,000 - 45,000; Full time

Job summary

BankFirst Financial Services is seeking a capable operations professional to support debit card activities under close supervision and in line with established procedures. You will perform diverse duties across card inquiries, workflow processing, and dispute resolution.

The role requires strong PC skills, attention to detail, and excellent communication to assist customers and internal teams, while maintaining security and policy adherence.

Qualifications

• Proficiency with word processing, spreadsheets and basic computer programs.
• Ability to type accurately and efficiently.
• Capacity to multi-task in a fast-paced environment.
• Highly organized with attention to detail and problem-solving aptitude.
• Strong verbal and written communication skills.
• Ability to interact tactfully with customers and other departments.
• Capability to recognize irregular or suspicious transactions.
• Sound judgement for on-the-spot decisions following policies.
• Familiarity with departmental operations and computer-generated reports.

Responsibilities

• Handle debit card telephone inquiries from customers and other departments.
• Complete debit card workflows for new accounts and maintenance including daily limit changes, travel settings, and reviewing new card applications.
• Order and reissue debit cards, review fraud alerts, process stop payments on recurring debit card transactions.
• Monitor, process, and research customer debit card disputes, including provisional and final credits.
• Process Compromised Card files and issue new cards as needed.
• Work within and balance multiple GL accounts and spreadsheets used by the department.
• Cross train fellow employees when necessary.
• Assist with setting up new employees and resetting passwords on debit card systems.
• Order Instant Issue inventory and troubleshoot issues with Instant Issue machines.
• Assist with daily ATM machine monitoring.
• Monitor and work with various debit card reports.
• Process Expedited debit cards and process entries as the need arises.
• Research and key General Ledger entries as needed.

Skills

PC literacy

Typing accuracy

Multi-tasking

Organization

Verbal communication

Customer service

Fraud recognition

Decision making

Problem solving

Job description

Under minimum supervision, but in line with established policies and procedures, this position should be able to perform a broad variety of operational duties.

DUTIES OF POSITION:

• Handle debit card telephone inquiries from customers and the personnel of other departments.
• Complete debit card workflows for new accounts and maintenance including but not limited to:
  
  • Daily limit changes
  • Setting cards for travel
  • Review all new card applications.
• Ordering and reissuing debit cards, review card fraud alerts, process stop payments on recurring debit card transactions.
• Monitor, process, and research customer debit card disputes, including provisional and final credit letters to customers.
• Process Compromised Card files as needed (sending out letters, issuing new cards, etc.)
• Work within and balance multiple GL accounts and spreadsheets used by the department.
• Cross train fellow employees when necessary.
• Assist with setting up new employees and/or resetting employee passwords on all debit card-related systems.
• Order Instant Issue inventory and supplies as branch needs arise and assist with troubleshooting issues with Instant Issue machines.
• Assist with daily ATM machine monitoring.
• Monitor and work with various debit card reports.
• Process Expedited debit cards and process entries [as the need arises].
• Research and key General Ledger entries as needed.

EDUCATION/ EXPERIENCE/ SKILLS:

• Knowledge of personal computer programs such as word processing, spreadsheets, and other programs as required.
• Ability to type accurately.
• Ability to multi-task.
• Highly organized, with an attention to detail and an aptitude for problem recognition and resolution.
• Ability to adapt to technological changes and apply new knowledge to responsibilities.
• Strong verbal and communication skills.
• Ability to deal effectively and tactfully with customers and the personnel of other departments.
• Ability to recognize irregular and suspicious transactions and take the appropriate steps to prevent loss.
• Ability to make good judgements to make appropriate on the spot decisions following standard policies.
• Excellent problem-solving skills to properly handle customer problems and determine when the request for confidential information should be furnished or refused.
• Good knowledge of departmental operations, policies and procedures, and computer-generated reports.
• Basic understanding of operations in other departments, such as data processing.