Card Services Associate

MidFirst Bank; Oklahoma; On-site; USD 42,000 - 56,000; Full time

Job summary

MidFirst Bank is seeking a detail-oriented professional to join the Card Services team within Bank Operations. The role focuses on handling debit and prepaid card disputes and delivering timely support to internal partners and customers while ensuring Regulation E compliance.

You will process disputes, respond by phone and email, and collaborate with Visa, MasterCard, FIS and other partners to optimize risk mitigation and maintain strong regulatory and operational standards.

Qualifications

• 1–3 years banking experience or college degree preferred.
• Ability to communicate effectively on the phone and by email with internal customers and business partners.
• Strong work ethic, critical thinking, and problem solving skills with attention to detail.
• Ability to work independently and reliably in a volume-driven environment.
• Proficiency with MS Outlook and MS Excel; ability to learn job-specific software quickly.
• Experience with CentrixDTS and/or dispute processing is preferred.

Responsibilities

• Process debit and prepaid card disputes and document outcomes.
• Provide telephone and email support to internal and external customers.
• Collaborate with Visa, MasterCard, FIS and other partners to optimize tools and processes.
• Adhere to Regulation E and card network requirements.
• Develop knowledge of applicable regulations and operational compliance.

Skills

Banking experience

Phone & email communication

Critical thinking

Attention to detail

Independent worker

Tools

CentrixDTS

Job description

This position is part of the Card Services department within our Bank Operations group. Card Services is primarily responsible for managing the dispute process for debit card transactions, ensuring MidFirst complies with Regulation E and the card network requirements. Critical daily tasks in the department include, but are not limited to, processing disputes, providing telephone and email support to internal and external customers regarding debit and prepaid card issues, performing risk mitigation activities surrounding card issuance and maintenance exceptions, and working internally with critical partners (Visa, MasterCard, FIS, Datacard, etc.) to ensure the bank is using all available tools effectively and efficiently to operate successfully.

Position Requirements:

• 1-3 years banking experience or college degree preferred
• Consistently perform in a volume driven environment where workload fluctuates, but deadlines stay the same and service levels must be met
• Ability to communicate efficiently and effectively on the phone and through email to internal customers and business partners
• Strong work ethic, critical thinking, and problem solving skills with attention to detail
• Ability to escape issues and concerns appropriately
• Ability to perform specific tasks independently and with a high degree of reliability
• Ability to use standard computer software (MS Outlook, MS Excel) and quickly learn to navigate and operate job-specific software and web-based applications
• Experience with CentrixDTS and/or dispute processing is preferred

In addition, the position is expected to read, reference, interpret, and develop written departmental procedures, cross train on department tasks, make suggestions to correct or enhance existing processes, and take advantage of available opportunities to develop a deeper understanding of applicable regulations, operational compliance, and the banking industry to support career development and growth.