Debit Card Representative

BankFirst Financial Services; Starkville (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

BankFirst Financial Services in Starkville, MS seeks a Debit Card Operations Specialist to handle inquiries, process new accounts, issue and reissue cards, and resolve disputes. You will monitor fraud alerts, manage daily ATM tasks, and assist with password resets and staff onboarding within debit card systems.

The role requires strong typing, multitasking, organization, and excellent communication to support customers and internal departments effectively.

Qualifications

• Knowledge of personal computer programs such as word processing, spreadsheets, and other programs as required.
• Ability to type accurately and multitask in a fast-paced environment.
• Highly organized with attention to detail and problem-solving aptitude.
• Strong verbal and written communication skills for customer and inter-department interactions.
• Ability to recognize irregular and suspicious transactions and take appropriate steps.

Responsibilities

• Handle debit card telephone inquiries from customers and other departments.
• Complete debit card workflows for new accounts and maintenance, including daily limit changes and travel settings.
• Order and reissue debit cards, review fraud alerts, and process stop payments on recurring transactions.
• Monitor and research debit card disputes, including provisional and final credit letters.
• Process compromised card files and issue new cards as needed.
• Balance multiple GL accounts and spreadsheets used by the department; cross-train colleagues.
• Assist with setting up new employees and resetting passwords on debit card systems.
• Order Instant Issue inventory and troubleshoot Instant Issue machines.
• Assist with daily ATM monitoring and various debit card reports.
• Process expedited debit cards and relevant entries; research and key GL entries.
• Ensure proper handling of customer information and adherence to policies.

Skills

Typing accurately

Multi-tasking

Highly organized

Attention to detail

Problem recognition & resolution

Strong verbal & communication skills

Tools

Word processing

Spreadsheets

General PC programs

Job description

Under minimum supervision, but in line with established policies and procedures, this position should be able to perform a broad variety of operational duties.

DUTIES OF POSITION:

• Handle debit card telephone inquiries from customers and the personnel of other departments.
• Complete debit card workflows for new accounts and maintenance including but not limited to:
  
  • Daily limit changes
  • Setting cards for travel
  • Review all new card applications.
• Ordering and reissuing debit cards, review card fraud alerts, process stop payments on recurring debit card transactions.
• Monitor, process, and research customer debit card disputes, including provisional and final credit letters to customers.
• Process Compromised Card files as needed (sending out letters, issuing new cards, etc.)
• Work within and balance multiple GL accounts and spreadsheets used by the department.
• Cross train fellow employees when necessary.
• Assist with setting up new employees and/or resetting employee passwords on all debit card-related systems.
• Order Instant Issue inventory and supplies as branch needs arise and assist with troubleshooting issues with Instant Issue machines.
• Assist with daily ATM machine monitoring.
• Monitor and work with various debit card reports.
• Process Expedited debit cards and process entries [as the need arises].
• Research and key General Ledger entries as needed.

EDUCATION/ EXPERIENCE/ SKILLS:

• Knowledge of personal computer programs such as word processing, spreadsheets, and other programs as required.
• Ability to type accurately.
• Ability to multi-task.
• Highly organized, with an attention to detail and an aptitude for problem recognition and resolution.
• Ability to adapt to technological changes and apply new knowledge to responsibilities.
• Strong verbal and communication skills.
• Ability to deal effectively and tactfully with customers and the personnel of other departments.
• Ability to recognize irregular and suspicious transactions and take the appropriate steps to prevent loss.
• Ability to make good judgements to make appropriate on the spot decisions following standard policies.
• Excellent problem-solving skills to properly handle customer problems and determine when the request for confidential information should be furnished or refused.
• Good knowledge of departmental operations, policies and procedures, and computer-generated reports.
• Basic understanding of operations in other departments, such as data processing.