Debit Card Operations & Reconciliation Specialist

First Mid-Illinois Bancshares, Inc.; Mattoon (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health/Dental/Vision

401k with company match

Generous PTO/Holidays

Tuition reimbursement

Performance-based bonuses

Job summary

First Mid Bancshares, Inc. seeks an operations specialist to support the debit card programs and related services. The role covers administration, monitoring, reconciliation, and branch support to ensure accurate card records and timely processing.

You will handle card requests, inventory, and vendor coordination while maintaining compliance with bank policies and regulations. Strong organizational skills and customer service focus are essential.

Qualifications

• Basic accounting and balancing aptitude.
• Ability to manage multiple priorities.
• Ability to work independently and as part of a team.

Responsibilities

• Perform maintenance, administration, and support functions for debit card programs and card-related systems.
• Process debit card requests, card orders, card reissues, replacements, and general card maintenance activities.
• Support branch personnel with debit card questions, troubleshooting, balancing issues, and operational requests.
• Monitor card production, issuance, activation, and inventory activities for accuracy and timeliness.
• Review, reconcile, and analyze card-related reports to identify discrepancies and risks.
• Research and resolve card processing issues, exceptions, and customer service concerns.
• Maintain card inventory records and coordinate ordering of card stock and supplies.
• Monitor card management systems and vendor reports for data integrity and compliance.
• Assist with card-related audits, reviews, certifications, and internal controls.
• Process and balance general ledger entries and other operations related to card services.
• Monitor and respond to tickets and service requests from branches and internal departments.
• Coordinate with vendors and internal partners to resolve issues and support needs.
• Identify operational, system, fraud, or service issues and escalate as needed.
• Maintain records supporting card operations activities.
• Cross-train and provide backup for card operations tasks.

Skills

Basic accounting

Prioritization

Teamwork

Education

High school diploma or equivalent

Banking ops experience preferred

Job description

First Mid Bancshares, Inc. seeks an operations specialist to support the debit card programs and related services. The role covers administration, monitoring, reconciliation, and branch support to ensure accurate card records and timely processing.

You will handle card requests, inventory, and vendor coordination while maintaining compliance with bank policies and regulations. Strong organizational skills and customer service focus are essential.