Debit Card Experience Analyst I - Customer Insights

Frost Bank; San Antonio (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Long-term disability

Life insurance

401(k) matching

Generous holidays and PTO

Tuition reimbursement

Employee wellness programs

Training and leadership development

Referral bonus program

Job summary

Frost Bank in Texas is seeking a Consumer Banking Experience Analyst I focused on debit cards to identify opportunities to improve processes and customer experiences. You will collaborate with multiple business lines to assess current strategies and translate findings into operational enhancements that benefit customers and the bank.

The role emphasizes clear communication, analytical thinking, and a commitment to Frost’s all-win approach as you influence product operations and service quality

Qualifications

• Bachelor’s degree in a related field or equivalent banking operations experience.
• Strong written and verbal communication skills.
• Familiarity with banking products and services.

Responsibilities

• Collaborate with bank lines of business to evaluate current consumer banking strategies.
• Study processes, identify opportunities, and implement operation improvements.
• Recommend enhancements to optimize debit card operations and customer experiences.
• Present findings clearly and drive results with integrity and excellence.

Skills

Written and verbal communication

Analytical mindset

Microsoft Office proficiency

Education

Bachelor’s degree or equivalent in related field

Tools

Microsoft Office

Job description

Frost Bank in Texas is seeking a Consumer Banking Experience Analyst I focused on debit cards to identify opportunities to improve processes and customer experiences. You will collaborate with multiple business lines to assess current strategies and translate findings into operational enhancements that benefit customers and the bank.

The role emphasizes clear communication, analytical thinking, and a commitment to Frost’s all-win approach as you influence product operations and service quality