Consumer Banking Analyst II — Mortgage Origination

Frost; San Antonio (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) matching

Paid time off

Tuition reimbursement

Employee Assistance Program

Referral bonus

Job summary

Frost seeks a Consumer Banking Experience Analyst II - Mortgage Origination Trainer to champion the customer experience and identify opportunities to improve processes. You will collaborate with senior business leaders to assess current strategies and present findings for operation enhancements.

Ideal candidates bring banking product knowledge, strong communication, and a results-driven mindset to contribute to Frost’s 150-year legacy of service in Texas.

Qualifications

• Bachelor’s degree in a related field or equivalent banking product operations experience.
• 2+ years of Consumer Banking experience.
• Knowledge of banking products and services.
• Excellent written and verbal communication skills.
• Proficient in Microsoft applications.

Responsibilities

• Proactively communicate with higher levels of business to determine effectiveness of current strategies and procedures.
• Independently conduct research to identify opportunities that improve processes and optimize experiences.
• Recommend and implement enhancements that streamline operations and create value within departmental work streams.
• Apply integrity, caring, and excellence to achieve all-win outcomes.

Skills

Communication skills

Analytical mindset

Research ability

Team collaboration

Education

Bachelor’s degree in a related field

Tools

Microsoft Office

Job description

Frost seeks a Consumer Banking Experience Analyst II - Mortgage Origination Trainer to champion the customer experience and identify opportunities to improve processes. You will collaborate with senior business leaders to assess current strategies and present findings for operation enhancements.

Ideal candidates bring banking product knowledge, strong communication, and a results-driven mindset to contribute to Frost’s 150-year legacy of service in Texas.