Consumer Banking Experience Analyst II - Mortgage Origination Trainer

Frost Bank; San Antonio (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision, long-term/dis

401(k) matching

Generous holiday and paid time off

Tuition reimbursement

Health and wellness programs

Employee Assistance Program

Referral bonus program

Job summary

Frost Bank is seeking a Consumer Banking Analyst II with a focus on mortgage origination training. You will research opportunities to improve processes and optimize the customer experience, collaborating with diverse business units to assess current strategies and determine effectiveness.

The role emphasizes integrity, care, and excellence to deliver all-win outcomes. You will translate findings into practical enhancements that streamline operations, working within Frost’s customer‑centric

Qualifications

• Bachelor's degree in a related field or equivalent banking product operations experience.
• 2+ years of Consumer Banking experience.
• Knowledge of banking products and services.
• Excellent written and verbal communication skills.
• Proficient in Microsoft applications.

Responsibilities

• Proactively communicate with higher levels of business to determine the effectiveness of current strategies and procedures within Consumer Banking.
• Independently conduct research to identify opportunities that improve processes and optimize the overall Consumer Banking experience throughout the company.
• Recommend and implement enhancements that streamline operations and create value within departmental work streams.
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes.

Skills

Communication skills

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Job Description

It’s about insights that are out of sight. Are you passionate about innovation and elevating customer experiences? Do you want the autonomy to improve processes and find solutions? Are you the kind of person that is energized by a challenge? If so, being a Consumer Banking Analyst II with Frost could be for you. At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.

Who you are:

As a Consumer Banking Experience Analyst II - Mortgage Origination Trainer with Frost, you are our consumer experience champion, conducting research to identify opportunities that improve processes and optimize experiences. In this role, you will have to opportunity to collaborate and interact with high levels of business to determine the effectiveness of current strategies and procedures within Consumer Banking. You will use your effective communication skills and analytical mindset to present your findings and implement operation enhancements. More than that, this role is about creating value to our customers and doing so with our signature all-win approach in mind.

What you’ll do:

• Proactively communicate with higher levels of business to determine the effectiveness of current strategies and procedures within Consumer Banking
• Independently conduct research to identify opportunities that improve processes and optimize the overall Consumer Banking experience throughout the company
• Recommend and implement enhancements that streamline operations and create value within departmental work streams
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you’ll need:

• Bachelor’s degree in a related field or equivalent experience in banking product operations
• 2+ years of Consumer Banking experience
• Knowledge of banking products and services
• Excellent written and verbal communication skills
• Proficient in Microsoft applications

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that.

Our Benefits:

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger.

Our Most Important Relationship Starts Here

Frost’s commitment to cultivate long‑term relationships is one of the reasons we’re recognized as a premier employer in the financial services industry. To attract qualified professionals, we offer an environment that’s supportive of both your professional and personal goals by providing our employees with competitive salaries and an outstanding benefits package. Frost was named to Forbes magazine's list of the Best Employers.

Frost is an Equal Opportunity Employer and does not discriminate on the basis of any protected trait, including sex, sexual orientation, gender identity, race, ethnicity, disability, or veteran status.

View Employment Notices and Policies