Banking Experience Analyst I - Customer Insights

Frost; San Antonio (TX); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Paid time off

Job summary

Frost in Texas is seeking a Consumer Banking Analyst I - Debit Card to join our team. You will conduct research, analyze processes, and collaborate with business lines to evaluate strategies within Consumer Banking.

You’ll translate findings into actionable improvements, support technology enhancements, and help deliver outstanding customer experiences with Frost’s all-win approach. Bachelor’s degree or equivalent banking operations experience is required, with strong communication and Microsoft

Qualifications

• Bachelor’s degree in a related field or equivalent experience in banking product operations.
• Knowledge of banking products and services.
• Excellent written and verbal communication skills.
• Proficient in Microsoft applications.

Responsibilities

• Communicate with bank lines of business to collect information and examine the effectiveness of current strategies within Consumer Banking.
• Conduct research to identify opportunities that improve processes and technology and facilitate company-wide growth.
• Recommend enhancements to optimize operations and procedures within the Consumer Banking area.
• Always act with integrity, caring, and excellence to achieve all-win outcomes.

Skills

Excellent written communication

Verbal communication

Microsoft Office

Analytical mindset

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

Job description

Frost in Texas is seeking a Consumer Banking Analyst I - Debit Card to join our team. You will conduct research, analyze processes, and collaborate with business lines to evaluate strategies within Consumer Banking.

You’ll translate findings into actionable improvements, support technology enhancements, and help deliver outstanding customer experiences with Frost’s all-win approach. Bachelor’s degree or equivalent banking operations experience is required, with strong communication and Microsoft