Debit Card Fraud Specialist I – Impact & Growth

Woodforest National Bank; The Woodlands (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

ESOP

401(k) match

Medical plans

PTO

Well-being program

Career growth opportunities

Job summary

Woodforest National Bank is seeking a Specialist, Debit Card Fraud Services I to support administration and customer service while minimizing losses from debit card fraud. You will investigate transactions, process cancellations, and assist with holds and releases in a fast-paced environment.

Working at our Texas Woodlands location, you’ll analyze fraud patterns, collaborate across fraud operations and disputes, and help protect customers by applying regulatory knowledge and strong data analysis

Qualifications

• 2+ years in financial operations or banking.
• 1+ years of fraud, risk, or investigations experience.
• High School Diploma or equivalent required.
• Associates or Bachelor's in Risk Management/Finance preferred.

Responsibilities

• Investigate, analyze, and resolve debit card fraud activity across channels.
• Research suspicious activity, document findings, and support risk actions.
• Monitor 3-D Secure, digital wallets, card-not-present fraud and related events.
• Assess risk involving Zelle, ACH, wires and other transfers.
• Collaborate with fraud ops, disputes and related teams to resolve issues.

Skills

Fraud investigations

Analytical thinking

Reg E knowledge

Customer focus

Attention to detail

Education

High School Diploma or equivalent

Associate's or Bachelor's in Risk Management/Finance

Tools

MS Office

Banking software

Job description

Woodforest National Bank is seeking a Specialist, Debit Card Fraud Services I to support administration and customer service while minimizing losses from debit card fraud. You will investigate transactions, process cancellations, and assist with holds and releases in a fast-paced environment.

Working at our Texas Woodlands location, you’ll analyze fraud patterns, collaborate across fraud operations and disputes, and help protect customers by applying regulatory knowledge and strong data analysis