Consumer Banking Experience Analyst I - Debit Card

Frost Bank; San Antonio (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Long-term disability

Life insurance

401(k) matching

Generous holidays and PTO

Tuition reimbursement

Employee wellness programs

Training and leadership development

Referral bonus program

Job summary

Frost Bank in Texas is seeking a Consumer Banking Experience Analyst I focused on debit cards to identify opportunities to improve processes and customer experiences. You will collaborate with multiple business lines to assess current strategies and translate findings into operational enhancements that benefit customers and the bank.

The role emphasizes clear communication, analytical thinking, and a commitment to Frost’s all-win approach as you influence product operations and service quality

Qualifications

• Bachelor’s degree in a related field or equivalent banking operations experience.
• Strong written and verbal communication skills.
• Familiarity with banking products and services.

Responsibilities

• Collaborate with bank lines of business to evaluate current consumer banking strategies.
• Study processes, identify opportunities, and implement operation improvements.
• Recommend enhancements to optimize debit card operations and customer experiences.
• Present findings clearly and drive results with integrity and excellence.

Skills

Written and verbal communication

Analytical mindset

Microsoft Office proficiency

Education

Bachelor’s degree or equivalent in related field

Tools

Microsoft Office

Job description

Job Description It’s about insights that are out of sight. Are you passionate about innovation and elevating customer experiences? Do you want the autonomy to improve processes and find solutions? Are you the kind of person that is energized by a challenge? If so, being a Consumer Banking Analyst I with Frost could be for you. At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.

Who you are:

As a Consumer Banking Experience Analyst I - Debit Card with Frost, you are our consumer experience champion, conducting research to identify opportunities that improve processes and optimize experiences. In this role, you will have to opportunity to collaborate and interact with high levels of business to determine the effectiveness of current strategies and procedures within Consumer Banking. You will use your effective communication skills and analytical mindset to present your findings and implement operation enhancements. More than that, this role is about creating value to our customers and doing so with our signature all-win approach in mind.

What you’ll do:

• Communicate with bank lines of business to collect information and examine the effectiveness of current strategies within Consumer Banking
• Conduct research to identify opportunities that improve processes and technology and facilitate company-wide growth
• Recommend enhancements to optimize operations and procedures within the Consumer Banking area
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you’ll need:

• Bachelor’s degree in a related field or equivalent experience in banking product operations
• Knowledge of banking products and services
• Excellent written and verbal communication skills
• Proficient in Microsoft applications

Our Benefits:

• Medical
• dental
• vision
• long-term disability
• life insurance 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Training classes and leadership development
• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something larger.

Our Most Important Relationship Starts Here

Frost’s commitment to cultivate long-term relationships is one of the reasons we’re recognized as a premier employer in the financial services industry. To attract qualified professionals, we offer an environment that’s supportive of both your professional and personal goals by providing our employees with competitive salaries and an outstanding benefits package. Frost was named to Forbes magazine’s list of the Best Employers. Frost is an Equal Opportunity Employer and does not discriminate on the basis of any protected trait, including sex, sexual orientation, gender identity, race, ethnicity, disability, or veteran status.