Service Manager

Ag-Pro-Companies-; Wilmington (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Job summary

Ag-Pro Companies in Ohio seeks a Service Department Manager to oversee service operations within the dealership, maximizing return on investment by optimizing department processes and ensuring internal and external customer satisfaction. The role focuses on growing profitable service labor sales and controlling expenses.

You will drive profitable service labor sales, exercise disciplined expense control, recruit and engage staff, and coordinate clinics and promotional events while ensuring

Qualifications

• 3+ years experience in Service Department operations.
• Proficiency with Microsoft Office and internet functions.
• Strong written and verbal communication.
• Familiar with John Deere and competitive products.
• Understanding of financial principles related to service operations.
• Ability to analyze internal reports.
• Willingness to work extended hours and weekends.
• High School Diploma or equivalent.

Responsibilities

• Develop and enforce Service Department processes to ensure customer satisfaction.
• Set annual goals and budget for the department aligned with company objectives.
• Develop and execute the Service Department marketing plan and monitor results.
• Coordinate customer clinics, field days, and promotional events.
• Submit warranty and Product Improvement Program claims promptly.
• Schedule and assign work to department staff by skill and workload.
• Review work orders for accuracy before billing.
• Ensure tools, equipment, and vehicles are in good condition.
• Manage recruiting, staffing and staff development for the department.
• Perform other duties as assigned.

Skills

Service department operations

Microsoft Office

Effective communication

John Deere familiarity

Financial principles

Analytical skills

Extended hours

Education

High School Diploma or equivalent

Job description

• Job Category Service - Management/Admin
• Employee Type Exempt - FT

Contact information

• Phone [phone]
• Email [e-mail]

Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.

Job Duties

• Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
• Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives
• Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
• Coordinates customer clinics, field days, and related promotional events
• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
• Reviews work orders for completeness and accuracy prior to customer billing
• Ensures all departmental tools, equipment, and vehicles are in good working order
• Manages recruiting, staffing and employee development activities for employees reporting to this position
• And other duties as assigned

Job Requirements

• 3+ years experience in Service Department operations
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Ability to write and speak effectively to individuals and groups
• Familiar with John Deere and competitive products
• Basic understanding of financial principles relative to Service Department operations
• Ability to analyze and interpret internal reports
• Ability to work extended hours and weekends
• High School Diploma or equivalent experience

Ag-Pro provides a comprehensive range of benefits for all full-time positions that includes medical, dental, vision and a matching 401-K retirement plan along with a variety of other optional benefits.

Ag Pro Companies is a Drug Free Workplace and Equal Opportunity Employer

All positions require pre-employment screening.

Must be authorized to work in the United States.