BDC Appointments - Larry H Miller Hyundai

Asbury Automotive Group; Peoria (AZ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Semi-Monthly pay

Paid holidays

Paid training

Stock awards

Employee discounts

Career development

Job summary

Asbury Automotive Group is seeking energetic BDC Sales Agents to build relationships and provide exceptional guest experiences in our auto dealership environment.

You will manage a high volume of calls and emails, identify customer needs, and document interactions in the dealership system. The role emphasizes script adherence, product knowledge, and achieving daily performance targets.

Qualifications

• Must be at least 18 years old.
• Must have a valid driver's license.
• Must have reliable transportation to and from work.
• Pass pre-employment background and drug screens.
• Experience in retail, sales, service BDC, receptionist, call center, or sales BDC is preferred.
• Ability to handle high volume calls and emails daily.

Responsibilities

• Contact and communicate with customers to identify automotive needs.
• Answer all calls promptly, professionally, and courteous.
• Document customer information in the dealership system.
• Enter all appointments into the CRM.
• Maintain knowledge of products and scripts.
• Meet daily and monthly performance goals for phone, appointment, and show rates.
• Handle 50+ outbound calls and 50+ emails daily.
• Follow dealership processes and maintain documentation.

Skills

Outbound calls

Customer service

Phone etiquette

Top communication

Typing speed

Team player

Self-starter

Multitasking

Relationship building

Tools

CRM systems

Customer tracking systems

Phone systems

Job description

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a BDC Sales Agent, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for energetic, customer-focused BDC Sales Agents who will help us redefine the car-buying experience.

Our BDC (Business Development Center) Sales Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on vehicle inventory, research issues and provide solutions or alternatives. Effective communication and a positive attitude are top traits rockstar agents exhibit!

• Contact and communicate with customers to identify automotive needs
• Answer all calls in a prompt, professional and courteous manner
• Use scripts to collect all pertinent customer information and document in the system accordingly
• All appointments must be entered into the dealership customer management system
• Agents must adhere to Asbury phone scripts
• Maintain product knowledge certificationandbe able to articulate thorough knowledge and understanding of products
• Must meet all daily and monthly performance goals; phone up percentages, appointments set percentages, show and sold percentages
• Must be able and willing to make a high volume amount of calls a day
• Document all communication with the customer in the customer management system
• Complete internet lead management work plans on a daily basis
• High volume calls, ranging from 50+ outbound calls per day and 50+emails each day
• Follow all dealership processes and procedures, high frequency of contact with customers
• Dedicate at least 3 hours of uninterrupted time each day to follow up on your own prospects
• Must be comfortable role playing in front of team members during training
• Excellent customer service skills & motivation to be successful
• Be able to create and maintain customer relationships
• Must arrive on time and be prompt to all shifts. Must remember to clock in and out for shifts and all breaks
• Must have reliable transportation to and from work for all scheduled working hours
• Advanced computer & phone skills
• Minimum typing 35-40 words per minute at minimum
• Experience using customer tracking systems to track calls to customers preferred
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
• Appointment setting experience a plus
• Great communication skills
• Able to multi-task in a fast pacedenvironment
• Various language proficiencyis always a plus
• Team player
• Self-starter, manages time and conditions
• Conducts themselves professionally at all times and works well under pressure
• Good interpersonal skills and ability to work successfully in a team environment
• Must be a minimumof eighteen years of age
• Maintain valid Drivers License
• Must be able to pass pre-employment screens (background and drug test)

Company Benefits:

Pay and Recognition:

• Semi-Monthly pay
• Paid holidays & paid time off
• Deferred Holiday Pay Match
• Paid training
• Stock Awards(select management and front-line team member’s eligible

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities Additional advantages:

• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Aggressive Employee referral program with bonus opportunities
  

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