Parts Advisor

Stokes Honda North; North Charleston (SC); Presencial; USD 35.000 - 55.000; Jornada completa

Descripción de la vacante

Stokes Honda North in North Charleston, SC is seeking a Parts Advisor to support customers, service technicians, and service advisors by identifying, sourcing, and providing correct automotive parts in a timely manner. You will help customers identify parts, answer calls, verify pricing, manage inventory, and process transactions, while maintaining accurate records and a clean, organized parts department.

Join a team that values customer service, accuracy, and teamwork, with opportunities for

Formación

• Previous automotive parts or dealership experience preferred.
• Knowledge of automotive parts, systems, and inventory management is a plus.
• Strong customer service and communication skills.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Basic computer skills; experience with dealership management or parts inventory systems preferred.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Professional appearance and positive attitude.

Responsabilidades

• Assist retail and internal customers in identifying and purchasing the correct automotive parts.
• Answer incoming calls, provide pricing and availability information, and recommend related or companion parts when appropriate.
• Review service estimates to verify parts accuracy and pricing.
• Pull, fill, and prepare parts orders for service technicians, retail customers, delivery, and shipment.
• Source unavailable parts through outside vendors, place emergency orders when necessary, and follow up on back-ordered and special-order parts.
• Communicate parts availability, order status, and delivery timelines to customers and service personnel.
• Maintain inventory through daily replenishment, monitoring stock levels, and reporting shortages.
• Process customer transactions, payments, returns, credits, and invoices while ensuring accurate documentation and authorization.
• Maintain organized records of repair orders, invoices, estimates, and special-order parts.
• Maintain a clean, organized, and professional parts department.
• Participate in training programs and stay current on new products, manufacturer updates, and dealership procedures.

Conocimientos

Customer Service

Communication

Multitasking

Inventory Knowledge

Computer Skills

Teamwork

Herramientas

Dealership Management System

Parts Catalogs

Descripción del empleo

Description

We are looking for a customer-focused and detail-oriented Parts Advisor to join our dealership team! The Parts Advisor plays an important role in supporting our customers, service technicians, and service advisors by identifying, sourcing, and providing the correct automotive parts in a timely and efficient manner.

The ideal candidate has strong customer service skills, enjoys working in a fast-paced automotive environment, and takes pride in maintaining accurate inventory and delivering an exceptional customer experience.

Key Responsibilities

• Assist retail and internal customers in identifying and purchasing the correct automotive parts.
• Answer incoming calls, provide pricing and availability information, and recommend related or companion parts when appropriate.
• Review service estimates to verify parts accuracy and pricing.
• Pull, fill, and prepare parts orders for service technicians, retail customers, delivery, and shipment.
• Source unavailable parts through outside vendors, place emergency orders when necessary, and follow up on back-ordered and special-order parts.
• Communicate parts availability, order status, and delivery timelines to customers and service personnel.
• Maintain inventory through daily replenishment, monitoring stock levels, and reporting shortages.
• Process customer transactions, payments, returns, credits, and invoices while ensuring accurate documentation and authorization.
• Maintain organized records of repair orders, invoices, estimates, and special-order parts.
• Maintain a clean, organized, and professional parts department.
• Participate in training programs and stay current on new products, manufacturer updates, and dealership procedures.

What We Offer

We believe in investing in our employees and providing opportunities for long-term career growth.

Our Benefits Include:

• Paid Time Off (PTO)
• Medical, Dental & Vision Insurance
• Life Insurance & Employer-Sponsored Life
• Short-Term & Long-Term Disability
• Critical Illness Coverage
• Employee Assistance Program (EAP)
• 401(k) Retirement Plan with Employer Match
• Employee Discounts on Vehicles, Parts, and Service
• Ongoing Manufacturer and In-House Training Programs
• Career Advancement & Promotion Opportunities within our Dealership Network

Join Our Team!

If you enjoy the automotive industry, take pride in providing excellent customer service, and want to grow your career with an established dealership group,

We are an Equal Opportunity Employer and consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local law.

Job Requirements & Qualifications

• Previous automotive parts or dealership experience preferred.
• Knowledge of automotive parts, systems, and inventory management is a plus.
• Strong customer service and communication skills.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Basic computer skills; experience with dealership management or parts inventory systems preferred.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Professional appearance and positive attitude.

This position operates within an automotive dealership parts department. The role requires frequent interaction with customers, service advisors, and technicians and may involve standing for extended periods and lifting automotive parts.