Parts Counterperson

Central City Toyota; Philadelphia (Philadelphia County); On-site; USD 55,000 - 70,000; Full time

Job summary

Central City Toyota in Philadelphia is seeking a Parts Advisor to support our service team and ensure customers receive exceptional parts service. You will oversee the parts sales process, communicate with staff and customers, and help keep pricing accurate and stock levels healthy.

The ideal candidate has a high school diploma and dealership parts experience (Toyota preferred). You should be detail oriented with strong interpersonal and time management skills, able to read parts catalogs, and

Qualifications

• Dealership parts experience preferred.
• Toyota knowledge preferred.
• Ability to work in a dynamic environment.
• Strong interpersonal and time management skills.
• Read and interpret safety/maintenance documents.
• Read and view parts catalogs and price quotes.

Responsibilities

• Oversee the parts sales process from start to finish.
• Communicate with staff and customers professionally.
• Discuss customer parts status effectively and efficiently.
• Read and understand parts catalogs when looking up parts.
• Answer phone calls and provide price quotes to retail/wholesale customers.
• Review body shop estimates to verify correct parts and pricing.
• Provide high level service to internal and external customers.
• Pull/fill orders from stock and maintain weekly bin checks.
• Notify parts manager of out-of-stock parts or urgent needs.
• Locate out-of-stock parts from outside sources and arrange emergency orders.
• Ensure internal part requests are billed on service repair orders.
• Receive payment or obtain credit authorization from customers.

Skills

Interpersonal skills

Time management

Reading safety docs

Numerical ability

Customer service focus

Education

High School Diploma

Job description

We are looking for a Parts Advisor to continue our growth and provide our customers with exceptional service. Build your career and develop your professional experience with our team with potential 55K plus.

Responsibilities

• Oversee the parts sales process from start to finish
• Communicate with staff and customers in a friendly and professional manner
• Converse effectively/efficiently regarding customer parts status
• Read and understand the parts catalog when looking up and speaking to specific parts
• Answer phone calls, provide price quotes and other information to retail and wholesale customers
• Review body shop estimates to verify the parts ordered are correct and all pricing is in line with the estimate
• Provide high level service to both internal and external customers
• Pull/fill orders from stock and maintain weekly bin checks to ensure accuracy of stock
• Notify parts manager of out-of-stock parts or shop materials that need immediate attention
• Locate out-of-stock parts from outside source and submit an emergency order, if necessary
• Make sure all internal requests for parts are billed on service repair order
• Receive payment from retail customers or obtains credit authorization

Qualifications

• High School Diploma
• Parts Experience in a dealership setting. Toyota(preferred)
• Eager to improve in a dynamic work environment
• Strong interpersonal and time management skills
• Ability to read/interpret safety and maintenance documents
• Ability to calculate figures/amounts including; discounts, interest, commissions, proportions, %, area, circumference, and volume
• Valid driver's license and clean driving record

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.