Parts Counter

MONROEVILLE FREIGHTLINER INC; Monroeville (OH); Vor Ort; USD 21.000 - 34.000; Vollzeit

Benefits dieser Stelle

401(k) matching

Health insurance

Dental insurance

Vision insurance

Life Insurance fully funded by the

Employee discount

Paid time off

Parental leave

Referral program

Employee assistance program

Fitness center reimbursement

Zusammenfassung

MONROEVILLE FREIGHTLINER INC is seeking a Parts Counter associate to assist customers with parts inquiries and purchases, ensuring high customer satisfaction. You will manage inventory, process transactions, and provide knowledgeable support on parts and accessories.

You will identify the correct parts, offer expert recommendations, and coordinate with service and sales to fulfill internal orders. Strong communication and multitasking in a fast-paced environment are essential.

Qualifikationen

• High school diploma or equivalent required.
• Minimum of 2 years in a similar automotive/machinery role.
• Proven customer service experience in retail or parts environment.
• Experience with inventory management systems is desirable.
• Strong knowledge of automotive or machinery parts and components.

Aufgaben

• Assist customers in identifying and locating parts and accessories.
• Provide expert advice and recommendations based on inquiries.
• Process sales transactions accurately and promptly.
• Maintain organized, well-stocked parts inventory and conduct regular counts.
• Collaborate with service and sales teams to fulfill internal orders.
• Respond to customer inquiries in person, by phone, or email.
• Support parts promotions and sales events.

Kenntnisse

Parts knowledge

Customer service

Communication

Inventory/software use

multitasking

Ausbildung

High School Diploma

Tools

Inventory management software

Jobbeschreibung

Job Purpose:- The Parts Counter position is responsible for assisting customers with their parts inquiries and purchases, ensuring a high level of customer satisfaction. This role involves managing inventory, processing transactions, and providing knowledgeable support regarding parts and accessories.Key Responsibilities:- Assist customers in identifying and locating the correct parts and accessories for their needs.- Provide expert advice and recommendations on parts and accessories based on customer inquiries and requirements.- Process sales transactions efficiently and accurately, ensuring all documentation is completed correctly.- Maintain an organized and well-stocked parts inventory, conducting regular inventory checks and restocking as necessary.- Collaborate with service and sales departments to fulfill internal parts orders and support overall dealership operations.- Respond promptly to customer inquiries, both in-person and via phone or email, ensuring a high level of customer service.- Stay informed about new products, industry trends, and advancements in parts and accessories.- Handle returns and exchanges in accordance with company policies, ensuring customer satisfaction.- Assist in preparing and conducting parts promotions and sales events to drive business growth.- Maintain a clean and organized parts counter area, ensuring a professional appearance at all times.Benefits:401(k)401(k) matchingHealth insuranceDental insuranceVision insuranceSupplemental voluntary insurances available.Life Insurance is fully funded by the employerEmployee assistance programEmployee discountPaid time offBirthday day offRecognition for longevityParental leaveReferral programHealth Club/Recreation Center membership reimbursementsEmployee Team Member Programs and more!Required Education:- High school diploma or equivalent is required.Required Experience:- Minimum of 2 years of experience in a similar role, preferably within the automotive or machinery industry.- Proven track record of providing excellent customer service and support in a retail or parts environment.- Experience with inventory management systems and processes is highly desirable.Required Skills and Abilities:- Strong knowledge of automotive or machinery parts and components.- Excellent communication and interpersonal skills to effectively interact with customers and team members.- Proficiency in using computer systems and software for inventory and sales transactions.- Ability to multitask and manage time effectively in a fast-paced environment.- Strong problem-solving skills and attention to detail to ensure accuracy in parts identification and order processing.- Ability to lift and handle heavy parts and equipment as needed.- Demonstrated ability to work independently as well as part of a team.