Dealer Success Leader & Coach

Capital One; Detroit (MI); On-site; USD 138,000 - 158,000; Full time

Job summary

Capital One Auto is seeking a Dealer Success Manager Coach to lead and develop a team of Dealer Success Managers, delivering training, coaching and performance oversight. You will collaborate with regional leaders to drive best practices and ensure exceptional service to dealer customers.

The role emphasizes talent development, strategic thinking and strong communication. Travel to client sites may be required, with a focus on achieving measurable results and continuous improvement.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 3 years experience in staff management and training.
• Bachelor’s Degree
• 5+ years of experience in staff management and training
• 3+ years of experience in the Auto Finance industry

Responsibilities

• Direct management and coaching of Dealer Success Managers, including mentorship, goal setting and performance reviews.
• Provides initial training, coaching and oversight of Dealer Success Managers during new hire training.
• Ongoing development for all Dealer Success Managers through continued education forums.
• Ensures policy and procedure adherence and compliant actions.
• Communicate effectively across the organization, including Senior Leadership.
• Travel up to 50% may be required.

Skills

People Development

Change Leadership

Talent Management

Strategic Thinking

Communication & Negotiation

Results Orientation

Education

High School Diploma or equivalent

Bachelor’s Degree

Job description

Capital One Auto is seeking a Dealer Success Manager Coach to lead and develop a team of Dealer Success Managers, delivering training, coaching and performance oversight. You will collaborate with regional leaders to drive best practices and ensure exceptional service to dealer customers.

The role emphasizes talent development, strategic thinking and strong communication. Travel to client sites may be required, with a focus on achieving measurable results and continuous improvement.