Dealer Success Manager Coach

Capital One; Chicago (IL); On-site; USD 138,000 - 158,000; Full time

Job summary

Capital One Auto is seeking a Dealer Success Manager Coach to lead and develop a team of Dealer Success Managers nationwide. You will train, coach, and drive high performance, sharing best practices and improving processes within the Sales Organization while collaborating with Outside Sales partners.

You will directly manage the Dealer Success Managers, oversee training programs, and ensure adherence to policy and high standards of service.

Qualifications

• Experience coaching and developing teams to peak performance
• Ability to lead through change and drive accountability
• Expertise in talent management, performance metrics, and rewards
• Strong strategic thinking with a track record of improving processes

Responsibilities

• Direct management and coaching of Dealer Success Managers; oversee performance and development.
• Provide initial training and ongoing coaching for new hires.
• Drive continued education and professional development for the team.
• Ensure policy and procedure adherence and compliant actions.
• Communicate effectively across the organization, including Senior Leadership.
• Travel up to 50% as required.

Skills

People Development

Change Leadership

Talent Management

Strategic Thinking

Communication & Negotiation

Results Orientation

Education

Bachelor's Degree

Job description

Dealer Success Manager Coach

As a Dealer Success Manager People Leader with Capital One Auto, you'll have an amazing opportunity to train, coach, motivate, share winning best practices and improve processes within our Sales Organization while working directly with our Outside Sales partners around the country. In this role, you will also serve as a People Leader, directly managing Dealer Success Managers to ensure their success in the role and holding the ultimate responsibility for your team's overall performance. This position reports directly to the Regional President and requires close collaboration with the Regional Sales Manager, Regional Relationship Manager, and the broader POD teams. This cohesive partnership is essential to delivering exceptional service to our Dealer customers. We are excited to be growing our team to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped change our industry for the better.

Responsibilities:

• People Leadership and Performance Management: Direct management and coaching of Dealer Success Managers, including mentorship, goal setting, performance reviews and career development. Accountable for the overall performance, productivity and professional development of the assigned team of Dealer Success Managers.
• Provides initial training, coaching and oversight of Dealer Success Managers throughout the new hire training program.
• Ongoing focus and development for all Dealer Success Managers through continued education forums.
• Provides understanding on policy and procedure adherence and ensures compliant actions are understood and adhered to.
• Effectively communicate across the organization including Senior Leadership.
• Some travel may be required up to 50%

Skills and Competencies:

• People Development & Coaching: Demonstrated ability to coach, mentor, and develop team members for peak performance and career growth. Proven success in giving effective feedback, recognizing potential, and building high-performing, engaged teams.
• Change Leadership & Motivation: Capacity to lead a team through periods of change, motivate associates to achieve ambitious goals, and foster a positive, accountable, and collaborative team culture.
• Talent Management: Strong instincts for identifying, acquiring, and retaining top talent. Experience with performance management processes, including rewarding high performers and addressing performance gaps decisively and constructively.
• Strategic: Proven track record of making holistic assessments of our current state, defining an end state vision, and the audacity to articulate the path to get there. Conceptual thinking skills must be complemented by a strong orientation towards continuous improvement, given the complexity of our execution environment.
• Strong communication, negotiation and influencing skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills.
• Clear results orientation: Focused on achieving both short and long-term goals. Be able to drive and execute an agenda in an uncertain and fluid environment while overseeing multiple projects and programs concurrently.

Basic Qualifications:

• High School Diploma, GED, or equivalent certification
• At least 3 years experience in staff management and training

Preferred Qualifications :

• Bachelor's Degree
• 5+ years of experience in staff management and training
• 3+ years of experience in the Auto Finance industry

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Sales Territory: $138,100 - $157,700 for Dealer Success Manager Coach

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level