Dealer Success Coach & People Leader

Capital One

Alpharetta (GA)

On-site

USD 138,000 - 158,000

Full time

4 days ago

Be an early applicant

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

Capital One Auto Finance is seeking a Dealer Success Manager Coach to train, coach, and motivate a team of Dealer Success Managers while collaborating with Outside Sales partners nationwide. This People Leader will oversee performance and development, reporting to the Regional President and partnering with regional leadership to deliver exceptional service to dealer customers.

Responsibilities include directing mentoring and performance reviews, leading new-hire training, and driving continuous

Qualifications

High School Diploma, GED, or equivalent certification.
At least 3 years experience in staff management and training.
Bachelor’s Degree preferred.
5+ years experience in staff management and training.
3+ years experience in the Auto Finance industry.

Responsibilities

Direct management and coaching of Dealer Success Managers, including mentorship, goal setting, performance reviews and career development.
Accountable for the overall performance, productivity and professional development of the assigned team of Dealer Success Managers.
Provides initial training, coaching and oversight of Dealer Success Managers throughout the new hire training program.
Ongoing focus and development for all Dealer Success Managers through continued education forums.
Provides understanding on policy and procedure adherence and ensures compliant actions are understood and adhered to.
Effectively communicate across the organization including Senior Leadership.
Some travel may be required up to 50%.