Dealer Success Leader & Coach

Military Friendly Company; Cleveland (OH); On-site; USD 138,000 - 158,000; Full time

Job summary

Capital One is hiring a Dealer Success Manager Coach to lead a team of Dealer Success Managers across the sales organization. You will train, coach, and motivate teams, share winning practices, and improve processes while collaborating with outside sales partners nationwide.

You will directly supervise Dealer Success Managers, oversee training programs, ensure policy adherence, and communicate with senior leadership. Up to 50% travel may be required.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 3 years experience in staff management and training.
• Bachelor’s Degree preferred.
• 5+ years of experience in staff management and training.
• 3+ years of experience in the Auto Finance industry.

Responsibilities

• Direct management and coaching of Dealer Success Managers, including mentorship, goal setting, performance reviews and career development.
• Provides initial training, coaching and oversight of Dealer Success Managers throughout the new hire training program.
• Ongoing focus and development for all Dealer Success Managers through continued education forums.
• Provides understanding on policy and procedure adherence and ensures compliant actions are understood and adhered to.
• Effectively communicate across the organization including Senior Leadership.
• Some travel may be required up to 50%

Skills

People Leadership

Change Leadership

Talent Management

Strategic Thinking

Communication & Negotiation

Results Orientation

Education

High School Diploma or GED

Bachelor’s Degree

Job description

Capital One is hiring a Dealer Success Manager Coach to lead a team of Dealer Success Managers across the sales organization. You will train, coach, and motivate teams, share winning practices, and improve processes while collaborating with outside sales partners nationwide.

You will directly supervise Dealer Success Managers, oversee training programs, ensure policy adherence, and communicate with senior leadership. Up to 50% travel may be required.