Dealer Success Leader & Coach

Capital One National Association; Alpharetta (GA); On-site; USD 138,000 - 158,000; Full time

Job summary

Capital One Auto is seeking a Dealer Success Manager Coach to lead and develop a team of Dealer Success Managers, driving performance and improving sales processes nationwide. You will train, coach and mentor the team, ensuring career growth and adherence to policy and performance standards.

The role requires strong communication with senior leadership and cross-functional partners, with travel up to 50%. A Bachelor’s Degree and several years in staff management and auto finance are preferred.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 3 years experience in staff management and training.
• Bachelor’s Degree preferred.
• 5+ years of staff management and training experience.
• 3+ years of Auto Finance industry experience.

Responsibilities

• Direct management and coaching of Dealer Success Managers, including mentorship, goal setting, performance reviews and career development.
• Provides initial training, coaching and oversight of Dealer Success Managers throughout the new hire training program.
• Ongoing focus and development for all Dealer Success Managers through continued education forums.
• Provides understanding on policy and procedure adherence and ensures compliant actions are understood and adhered to.
• Effectively communicate across the organization including Senior Leadership.
• Some travel may be required up to 50%.

Skills

People Development

Change Leadership

Talent Management

Strategic Thinking

Communication Skills

Results Oriented

Education

Bachelor’s Degree

Job description

Capital One Auto is seeking a Dealer Success Manager Coach to lead and develop a team of Dealer Success Managers, driving performance and improving sales processes nationwide. You will train, coach and mentor the team, ensuring career growth and adherence to policy and performance standards.

The role requires strong communication with senior leadership and cross-functional partners, with travel up to 50%. A Bachelor’s Degree and several years in staff management and auto finance are preferred.