Dealer Services Specialist II — Customer Growth & Support

CAI Cox Automotive Corp Svcs., LLC; Hattiesburg (MS); Presencial; USD 28.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Holiday pay

Bereavement leave

Voting time off

Jury duty leave

Military leave

Parental leave

Descripción de la vacante

Cox Automotive is seeking a Dealer Services Specialist II to serve as the primary point of contact for automotive dealers throughout the vehicle remarketing process. You will build strong dealer relationships, support auctions, and help buyers and sellers have a seamless experience.

This on-site role emphasizes excellent communication, issue resolution, and coordination with Operations, Titles, Arbitration, Transportation, and Sales to maximize dealer satisfaction and revenue.

Formación

• High school diploma or equivalent.
• Minimum of 3 years of customer service, account management, sales support, or dealership-related experience.
• Strong verbal and written communication skills.
• Excellent problem-solving and conflict-resolution abilities.
• Proficiency with Microsoft Office applications and customer management systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and time management skills.

Responsabilidades

• Develop and maintain strong relationships with assigned dealer accounts.
• Serve as the main contact for dealer inquiries regarding vehicle sales, purchases, transportation, titles, arbitration, and account services.
• Proactively contact dealers to increase participation and sales performance.
• Provide support and guidance on auction platforms, online bidding tools, and company services.
• Monitor dealer activity and identify opportunities to increase revenue and customer engagement.
• Assist dealers with registration, account maintenance, and service-related requests.
• Resolve customer issues promptly and professionally while ensuring a positive customer experience.
• Collaborate with internal departments including Operations, Titles, Arbitration, Transportation, and Sales to support dealer needs.
• Maintain accurate records of dealer interactions and account activity.
• Meet or exceed established customer service, sales, and retention goals.
• Participate in dealer outreach initiatives, promotions, and other sales campaigns.

Conocimientos

Customer service

Account management

Sales support

Dealership experience

Educación

High school diploma or equivalent

Herramientas

CRM systems

Microsoft Office

Descripción del empleo

Cox Automotive is seeking a Dealer Services Specialist II to serve as the primary point of contact for automotive dealers throughout the vehicle remarketing process. You will build strong dealer relationships, support auctions, and help buyers and sellers have a seamless experience.

This on-site role emphasizes excellent communication, issue resolution, and coordination with Operations, Titles, Arbitration, Transportation, and Sales to maximize dealer satisfaction and revenue.