Dealer Parts & Quotation Specialist

Hussey Seating Company; North Berwick (ME); On-site; USD 66,000 - 98,000; Full time

Job summary

Hussey Seating Company in North Berwick, ME, is seeking an experienced parts specialist for the dealer parts team to support renovation and repair projects. You will prepare quotes, review drawings, identify required parts, and coordinate with engineering, planning, and shipping to ensure accurate quotes and timely delivery.

The role demands strong attention to detail, excellent communication, and proficiency with ERP and CPQ tools.

Qualifications

• 2-year technical associate degree or equivalent experience.
• 1-3 years of experience in customer service, sales, data entry or customer support roles.
• Proven ability to handle high-volume customer interaction while maintaining professionalism and empathy.
• Skilled in resolving inquiries, processing orders, documenting customer interactions accurately.

Responsibilities

• Prepare accurate and timely part quotations based on customers' requirements.
• Review customer requests, drawings, photos and equipment information to identify required parts and components.
• Research parts availability, pricing, substitutions and lead times through internal systems and supplier resources.
• Provide customers with detailed quotes, pricing information and product recommendations.
• Communicate with customers to clarify requirements and resolve questions with technically sound solutions.
• Provide guidance and collaborate with engineers to respond to technical questions in a timely manner to ensure a high level of customer service.
• Interface with customers, product teams, operations and sales departments in problem resolution and/or implementing procedures to satisfy customer needs.
• Order entry for guaranteed/warranty repair order working closely with quality and the master scheduler to expedite delivery to resolve problems
• Enter purchase orders into the ERP system with a high level of accuracy.
• Review and ensure orders come in on budget, on time, and correct.
• Collaborate with team members to share responsibilities and tasks as necessary to ensure team metrics and overall success.

Skills

Customer service

Communication

Data entry

Negotiation

MS Office

ERP system

CPQ software

Engineering prints

Attention to detail

Teamwork

Education

Associate degree

Tools

ERP system

CPQ software

MS Excel

Job description

Hussey Seating Company in North Berwick, ME, is seeking an experienced parts specialist for the dealer parts team to support renovation and repair projects. You will prepare quotes, review drawings, identify required parts, and coordinate with engineering, planning, and shipping to ensure accurate quotes and timely delivery.

The role demands strong attention to detail, excellent communication, and proficiency with ERP and CPQ tools.