Dealer Parts Coordinator: Quotes & Orders

Hussey Seating Company

Berwick, Northern (ME, KY)

Hybrid

USD 66,000 - 98,000

Full time

7 days ago

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Job summary

Hussey Seating Company is seeking a parts specialist to support the dealer parts team, handling quotes, order processing, and cross-functional communication. You will research parts, pricing, lead times, and provide detailed quotations to customers, collaborating with engineers and internal teams to ensure service excellence.

The role requires a 2-year technical associate degree or equivalent experience and 1–3 years in customer service or sales-related roles.

Qualifications

2-year technical associate degree or equivalent experience.
1–3 years of experience in customer service, sales, data entry or customer support roles.
Proven ability to handle high-volume customer interaction while maintaining professionalism and empathy.
Skilled in resolving inquiries, processing orders, documenting customer interactions accurately.

Responsibilities

Prepare accurate and timely part quotations based on customers' requirements.
Research parts availability, pricing, substitutions and lead times through internal systems and supplier resources.
Provide customers with detailed quotes, pricing information and product recommendations.
Communicate with customers to clarify requirements and resolve questions with technically sound solutions.
Provide guidance and collaborate with engineers to respond to technical questions in a timely manner to ensure a high level of customer service.
Interface with customers, product teams, operations and sales departments to ensure a smooth quote to cash order cycle.