Dealer Parts Coordinator

Hussey Seating Company; North Berwick (ME); On-site; USD 66,000 - 98,000; Full time

Job summary

Hussey Seating Company in North Berwick, ME, is seeking an experienced parts specialist for the dealer parts team to support renovation and repair projects. You will prepare quotes, review drawings, identify required parts, and coordinate with engineering, planning, and shipping to ensure accurate quotes and timely delivery.

The role demands strong attention to detail, excellent communication, and proficiency with ERP and CPQ tools.

Qualifications

• 2-year technical associate degree or equivalent experience.
• 1-3 years of experience in customer service, sales, data entry or customer support roles.
• Proven ability to handle high-volume customer interaction while maintaining professionalism and empathy.
• Skilled in resolving inquiries, processing orders, documenting customer interactions accurately.

Responsibilities

• Prepare accurate and timely part quotations based on customers' requirements.
• Review customer requests, drawings, photos and equipment information to identify required parts and components.
• Research parts availability, pricing, substitutions and lead times through internal systems and supplier resources.
• Provide customers with detailed quotes, pricing information and product recommendations.
• Communicate with customers to clarify requirements and resolve questions with technically sound solutions.
• Provide guidance and collaborate with engineers to respond to technical questions in a timely manner to ensure a high level of customer service.
• Interface with customers, product teams, operations and sales departments in problem resolution and/or implementing procedures to satisfy customer needs.
• Order entry for guaranteed/warranty repair order working closely with quality and the master scheduler to expedite delivery to resolve problems
• Enter purchase orders into the ERP system with a high level of accuracy.
• Review and ensure orders come in on budget, on time, and correct.
• Collaborate with team members to share responsibilities and tasks as necessary to ensure team metrics and overall success.

Skills

Customer service

Communication

Data entry

Negotiation

MS Office

ERP system

CPQ software

Engineering prints

Attention to detail

Teamwork

Education

Associate degree

Tools

ERP system

CPQ software

MS Excel

Job description

POSITION OVERVIEW:The Hussey Advantage Dealer parts team is a dedicated sales and order processing team that focuses on the renovation and repair segment of the business. This team is seeking an experienced parts specialist with the aptitude, attitude, and drive to be successful in the fast paced and complex service market of telescopic platforms and fixed chairs. The dealer parts team is a dynamic team that handles all Hussey product lines as well as other products within our markets sold to our exclusive dealer network.DUTIES and RESPONSIBILITIES:Prepare accurate and timely part quotations based on customers' requirements.Review customer requests, drawings, photos and equipment information to identify required parts and components.Research parts availability, pricing, substitutions and lead times through internal systems and supplier resources.Provide customers with detailed quotes, pricing information and product recommendations.Communicate with customers to clarify requirements and resolve questions with technically sound solutions.Provide guidance and collaborate with engineers to respond to technical questions in a timely manner to ensure a high level of customer service.Communicate with internal and external stakeholders such as customers, planners, engineering, drafting, accounting, and shipping departments to ensure a smooth quote to cash order cycle.Interface with customers, product teams, operations and sales departments in problem resolution and/or implementing procedures to satisfy customer needs.Be main point of contact for customers regarding quote, order status, processing clarifications and delivery communications.Order entry for guaranteed/warranty repair order working closely with quality and the master scheduler to expedite delivery to resolve problemsEnter purchase orders into the ERP system with a high level of accuracy.Review and ensure orders come in on budget, on time, and correct.Collaborate with team members to share responsibilities and tasks as necessary to ensure team metrics and overall success.COMPETENCIES: (Knowledge, Skills, and Abilities)Ability to communicate clearly and tactfully both verbally and in writing.Ability to plan and handle multiple tasks and be flexible to change priorities.A strong attention to detail.Strong customer focus, interpersonal savvy, and negotiating skills.Strong analytical and computer skills.Experience with Microsoft Office such as Word, Excel, Outlook, and Teams.Experience with a Tier 1 or 2 ERP system.Experience with Configure, Price, Quote (CPQ) software.Ability to read job prints, engineering prints and installation manual.Strong mechanical aptitude and/or installation experience.Drive for continuous improvement.Ability to work in a team environment and drive towards long term team success.EDUCATION/EXPERIENCE/ADDITIONAL QUALIFICATIONS:2-year technical associate degree or equivalent experience1-3 years of experience in customer service, sales, data entry or customer support roles.Proven ability to handle high-volume customer interaction while maintaining professionalism and empathy.Skilled in resolving inquiries, processing orders, documenting customer interactions accurately.Demonstrated ability to accurately input, verify, and maintain large volumes of orders and data.Strong attention to detail and commitment to maintaining data accuracy and confidentiality.JOIN A TEAM THAT BUILDS MORE THAN GREAT PRODUCTSAt Hussey Seating Company, we’re more than a manufacturer – we’re a family-owned company that has been building places where people come together since 1835. Our success has always been driven by our people, and we’re committed to creating a workplace where employees are respected, supported, and given opportunities to grow. Our culture is grounded in our core value that “We are a family business in it for the long run.” That commitment is reflected in how we invest in our employees through competitive pay and benefits, profit sharing, learning and development opportunities, and a workplace built on teamwork, integrity, and mutual respect.Hussey Seating Company uses a market-based approach to compensation. The anticipated starting range for this position is $65,600.00 to $98,400.00 annually. Individual compensation is determined based on several factors, including experience, skills, education, certifications, internal equity, and the responsibilities of the position.If your experience doesn’t match every qualification in this posting, we still encourage you to apply. We recognize that great candidates bring different experiences and perspectives, and we’re always looking for people who share our commitment to quality, innovation, teamwork, and continuous learning.If you’re looking for more than just a job – if you’re looking for the opportunity to build a career with a company that’s been investing in its people for nearly two centuries – we’d love to hear from you!Hussey Seating Company is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, gender, religion, age, sexual orientation, gender identity, national or ethnic origin, marital status, veteran status, or any other category protected by law.