Dealer Parts Coordinator

Hussey Seating; North Berwick (ME); On-site; USD 66,000 - 98,000; Full time

Job summary

Hussey Seating Company is seeking an experienced Parts Specialist to join the dealer parts team in North Berwick, ME. The role focuses on renovation and repair of telescope platforms and fixed chairs, handling quotes, part recommendations, and coordination across engineering, planning, and shipping to support a fast, accurate quote-to-cash process.

Ideal candidates have a 2-year technical degree or equivalent experience, 1–3 years in customer service or sales, and strong skills in MS Office,

Qualifications

• 2-year technical associate degree or equivalent experience.
• 1–3 years of experience in customer service, sales, data entry or customer support roles.
• Proven ability to handle high-volume customer interaction with professionalism and empathy.

Responsibilities

• Prepare accurate and timely part quotations based on customer requirements.
• Review requests, drawings, photos and equipment info to identify parts and components.
• Research parts availability, pricing, substitutions and lead times through internal systems and supplier resources.
• Provide customers with detailed quotes, pricing and product recommendations.
• Communicate with customers to clarify requirements and resolve questions with technically sound solutions.
• Collaborate with engineers to respond to technical questions quickly to ensure high service levels.
• Coordinate with customers, planners, engineering, drafting, accounting, and shipping for quote-to-cash cycle.
• Be main contact for customers regarding quotes, order status, and delivery communications.
• Assist with order entry and ensure accuracy and budget adherence.

Skills

Clear communication

Customer focus

Detail oriented

Team collaboration

Analytical skills

MS Office

ERP system experience

CPQ software

Reading prints/engineering docs

Mechanical aptitude

Multi-tasking

Education

2-year technical associate degree

Tools

ERP system

Configure, Price, Quote (CPQ) software

Job description

Job Details

Job Location: Hussey Seating - North Berwick, ME 03906

Salary Range: $65,621.31 - $98,431.97 Salary

Job Category: Sales

POSITION OVERVIEW

The Hussey Advantage Dealer parts team is a dedicated sales and order processing team that focuses on the renovation and repair segment of the business. This team is seeking an experienced parts specialist with the aptitude, attitude, and drive to be successful in the fast paced and complex service market of telescopic platforms and fixed chairs. The dealer parts team is a dynamic team that handles all Hussey product lines as well as other products within our markets sold to our exclusive dealer network.

DUTIES and RESPONSIBILITIES

• Prepare accurate and timely part quotations based on customers' requirements.


• Review customer requests, drawings, photos and equipment information to identify required parts and components.


• Research parts availability, pricing, substitutions and lead times through internal systems and supplier resources.


• Provide customers with detailed quotes, pricing information and product recommendations.


• Communicate with customers to clarify requirements and resolve questions with technically sound solutions.


• Provide guidance and collaborate with engineers to respond to technical questions in a timely manner to ensure a high level of customer service.


• Communicate with internal and external stakeholders such as customers, planners, engineering, drafting, accounting, and shipping departments to ensure a smooth quote to cash order cycle.


• Interface with customers, product teams, operations and sales departments in problem resolution and/or implementing procedures to satisfy customer needs.


• Be main point of contact for customers regarding quote, order status, processing clarifications and delivery communications.


• Order entry for guaranteed/warranty repair order working closely with quality and the master scheduler to expedite delivery to resolve problems


• Enter purchase orders into the ERP system with a high level of accuracy.


• Review and ensure orders come in on budget, on time, and correct.


• Collaborate with team members to share responsibilities and tasks as necessary to ensure team metrics and overall success.

COMPETENCIES: (Knowledge, Skills, and Abilities)

• Ability to communicate clearly and tactfully both verbally and in writing.


• Ability to plan and handle multiple tasks and be flexible to change priorities.


• A strong attention to detail.


• Strong customer focus, interpersonal savvy, and negotiating skills.


• Strong analytical and computer skills.


• Experience with Microsoft Office such as Word, Excel, Outlook, and Teams.


• Experience with a Tier 1 or 2 ERP system.


• Experience with Configure, Price, Quote (CPQ) software.


• Ability to read job prints, engineering prints and installation manual.


• Strong mechanical aptitude and/or installation experience.


• Drive for continuous improvement.


• Ability to work in a team environment and drive towards long term team success.

EDUCATION/EXPERIENCE/ADDITIONAL QUALIFICATIONS

• 2-year technical associate degree or equivalent experience


• 1-3 years of experience in customer service, sales, data entry or customer support roles.


• Proven ability to handle high-volume customer interaction while maintaining professionalism and empathy.


• Skilled in resolving inquiries, processing orders, documenting customer interactions accurately.


• Demonstrated ability to accurately input, verify, and maintain large volumes of orders and data.


• Strong attention to detail and commitment to maintaining data accuracy and confidentiality.

JOIN A TEAM THAT BUILDS MORE THAN GREAT PRODUCTS

At Hussey Seating Company, we’re more than a manufacturer – we’re a family-owned company that has been building places where people come together since 1835. Our success has always been driven by our people, and we’re committed to creating a workplace where employees are respected, supported, and given opportunities to grow. Our culture is grounded in our core value that “We are a family business in it for the long run.” That commitment is reflected in how we invest in our employees through competitive pay and benefits, profit sharing, learning and development opportunities, and a workplace built on teamwork, integrity, and mutual respect.

Hussey Seating Company uses a market-based approach to compensation. The anticipated starting range for this position is $65,600.00 to $98,400.00 annually. Individual compensation is determined based on several factors, including experience, skills, education, certifications, internal equity, and the responsibilities of the position.

If your experience doesn’t match every qualification in this posting, we still encourage you to apply. We recognize that great candidates bring different experiences and perspectives, and we’re always looking for people who share our commitment to quality, innovation, teamwork, and continuous learning.

If you’re looking for more than just a job – if you’re looking for the opportunity to build a career with a company that’s been investing in its people for nearly two centuries – we’d love to hear from you!

Hussey Seating Company is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, gender, religion, age, sexual orientation, gender identity, national or ethnic origin, marital status, veteran status, or any other category protected by law.