Dealer Parts Success Specialist

CNH; Madison (WI); On-site; USD 51,000 - 68,000; Full time

Benefits offered by this job

Flexible work arrangements

Tuition reimbursement

Parental leave

Adoption assistance

Fertility & Family building support

Employee Assistance Programs

Charitable contribution matching

Job summary

CNH Industrial is seeking a Dealer Parts Support Specialist to provide frontline support for parts order fulfillment, collaborating with dealers, suppliers, field personnel, and engineering teams to resolve availability and shipment issues. The role emphasizes customer satisfaction, fast problem resolution, and proactive communication to minimize downtime and maximize equipment uptime.

Requirements include an Associate's degree (or equivalent) with 2+ years of related experience or a high school

Qualifications

• Associate degree or equivalent with 2+ years in parts or customer support.
• High school diploma with 4+ years in related field accepted.
• Strong communication and problem-solving skills.

Responsibilities

• Own the customer experience by responding to dealer inquiries promptly and professionally.
• Maintain dealer satisfaction by providing accurate, timely updates through resolution.
• Gather and analyze information from multiple sources to guide parts sourcing.

Skills

Customer service

Communication

Active listening

Empathy

Adaptability

Conflict resolution

Teamwork

Documentation

Problem solving

Education

Associate's degree or equivalent

High school diploma or equivalent with 4+ years experience

Job description

CNH Industrial is seeking a Dealer Parts Support Specialist to provide frontline support for parts order fulfillment, collaborating with dealers, suppliers, field personnel, and engineering teams to resolve availability and shipment issues. The role emphasizes customer satisfaction, fast problem resolution, and proactive communication to minimize downtime and maximize equipment uptime.

Requirements include an Associate's degree (or equivalent) with 2+ years of related experience or a high school