Dealer Communications & Rate Coordinator (Contract)

Optimal; Warren (MI); On-site; USD 34,000 - 55,000; Full time

Job summary

Optimal is seeking aContract Rate Coordinator to support the Warranty Cost Analytics & Retail Rate team. You will coordinate dealer post-verification activities, maintain records, and communicate with dealership personnel and internal stakeholders to ensure timely follow-ups.

This on-site role requires strong organization, attention to detail, and independence. The position reports to the Data Analytics and Retail Rate Manager, with responsibilities spanning documentation, status reporting, and

Qualifications

• Strong written and verbal communication skills.
• Excellent organization and attention to detail.
• Ability to manage multiple requests, deadlines, and follow-up activities simultaneously.
• Comfortable communicating professionally with external contacts, including dealership personnel.
• Experience using Microsoft Outlook, Excel, and Teams or comparable business tools.
• Ability to work independently, prioritize daily activities, and handle business information with discretion.

Responsibilities

• Send clear, professional email communications to dealers regarding post-verification requests and required follow-up actions.
• Track dealer requests, post-verification requests, response status, due dates, and outstanding items using established tracking tools.
• Monitor incoming dealer responses and identify requests that require additional information or follow-up.
• Follow up with dealers when responses are incomplete, overdue, or require clarification.
• Maintain accurate and up-to-date documentation for each request and verification activity.
• Escalate unresolved dealer issues, recurring concerns, and potential compliance risks to the Warranty Legislation Lead.
• Prepare routine status updates summarizing open requests, completed verifications, overdue items, and issues requiring attention.
• Coordinate with internal team members to resolve questions and keep post-verification activities moving forward.
• Follow established procedures, communication standards, and data-handling requirements.
• Support continuous improvement of request-tracking and dealer follow-up processes.
• Monitor Retail Rate and Post Verification Shared mailboxes for request and questions.

Education

Associate degree or equivalent business experience

Tools

Microsoft Outlook

Excel

Teams

SharePoint

PowerApps

Power BI

Job description

Optimal is seeking aContract Rate Coordinator to support the Warranty Cost Analytics & Retail Rate team. You will coordinate dealer post-verification activities, maintain records, and communicate with dealership personnel and internal stakeholders to ensure timely follow-ups.

This on-site role requires strong organization, attention to detail, and independence. The position reports to the Data Analytics and Retail Rate Manager, with responsibilities spanning documentation, status reporting, and