Warranty & Dealer Coordination Specialist

FastTek Global; Warren (MI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical and Dental (FastTek pays the/ 

Vision

PTO Program

Long Term Disability

Life Insurance

401(k) with immediate vesting and 3%

Job summary

FastTek Global in Warren, Michigan is seeking an Office Coordinator to support the Warranty Legislation Lead by organizing dealer post-verification activities and maintaining accurate records of dealer requests. You will communicate professionally with dealership personnel and internal stakeholders via email, track statuses, and ensure timely follow-ups.

The ideal candidate is organized, detail-oriented, and comfortable managing multiple priorities while maintaining clear, professional

Qualifications

• Strong written and verbal communication skills.
• Excellent organization and attention to detail.
• Ability to manage multiple requests, deadlines, and follow-up activities.
• Comfortable communicating professionally with external contacts, including dealership personnel.
• Experience using Microsoft Outlook, Excel, and Teams or comparable business tools.
• Ability to work independently, prioritize daily activities, and escalat[e] issues appropriately.
• Ability to maintain accurate records and handle business information with discretion.

Responsibilities

• Send clear, professional email communications to dealers regarding post-verification requests and required follow-up actions.
• Track dealer requests, post-verification requests, response status, due dates, and outstanding items using established tracking tools.
• Monitor incoming dealer responses and identify requests that require additional information or follow-up.
• Follow up with dealers when responses are incomplete, overdue, or require clarification.
• Maintain accurate and up-to-date documentation for each request and verification activity.
• Escalate unresolved dealer issues, recurring concerns, and potential compliance risks to the Warranty Legislation Lead.
• Prepare routine status updates summarizing open requests, completed verifications, overdue items, and issues requiring attention.
• Coordinate with internal team members to resolve questions and keep post-verification activities moving forward.
• Follow established procedures, communication standards, and data-handling requirements.
• Support continuous improvement of request-tracking and dealer follow-up processes.
• Monitor Retail Rate and Post Verification Shared mailboxes for request and questions.

Skills

Communication

Organization

Time management

Email etiquette

Microsoft Office

Education

Associate degree

Tools

Microsoft Outlook

Excel

Teams

Job description

FastTek Global in Warren, Michigan is seeking an Office Coordinator to support the Warranty Legislation Lead by organizing dealer post-verification activities and maintaining accurate records of dealer requests. You will communicate professionally with dealership personnel and internal stakeholders via email, track statuses, and ensure timely follow-ups.

The ideal candidate is organized, detail-oriented, and comfortable managing multiple priorities while maintaining clear, professional