Office Coordinator 2

EPITEC; Warren (MI); Hybrid; USD 30,000 - 33,000; Full time

Job summary

EPITEC is seeking a Warranty Operations Coordinator in Warren, MI, offering a hybrid, contract role with 40 hours per week. You will coordinate dealer post-verification activities, maintain records, and communicate with dealers and internal teams to ensure timely follow-ups.

The ideal candidate is organized, detail-oriented, and capable of managing multiple priorities while using Outlook, Excel, and Teams to track and report status. This role supports Warranty Legislation efforts.

Qualifications

• Strong written and verbal communication skills.
• Excellent organization and attention to detail.
• Ability to manage multiple requests, deadlines and follow-up activities.
• Comfortable communicating with external contacts, including dealership personnel.
• Experience using Outlook, Excel, and Teams.

Responsibilities

• Send clear, professional email communications to dealers regarding post-verification actions.
• Track dealer requests, post-verification items, due dates and status using tracking tools.
• Monitor responses and identify items needing additional information or follow-up.
• Follow up when responses are incomplete or overdue and escalate as needed.
• Maintain accurate and up-to-date documentation for each request and activity.
• Prepare routine status updates on open requests and verifications.
• Coordinate with internal teams to move post-verification activities forward.

Skills

Communication

Organization

Multitasking

Professional emails

MS Outlook

MS Excel

Teams

Independent work

Record-keeping

Education

Associate degree or equivalent

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Teams

Job description

Job Title: Warranty Operations Coordinator

Location: Warren, MI.

Job Type: W2 Contract

Expected hours per week: 40 hours per week

Schedule: Hybrid

Pay Range (must Include “per Hour”)

Job Description: $22-24 per hour

This role will support the Warranty Legislation Lead by coordinating dealer post-verification activities and maintaining accurate records of dealer requests. This role is responsible for communicating with dealers, monitoring responses, tracking open items, and ensuring follow-up activities are completed on time.

The ideal candidate is organized, detail-oriented, comfortable managing multiple priorities, and able to communicate clearly and professionally with dealership personnel and internal stakeholders through email.

What You’ll Do

• Send clear, professional email communications to dealers regarding post-verification requests and required follow-up actions.
• Track dealer requests, post-verification requests, response status, due dates, and outstanding items using established tracking tools.
• Monitor incoming dealer responses and identify requests that require additional information or follow-up.
• Follow up with dealers when responses are incomplete, overdue, or require clarification.
• Maintain accurate and up-to-date documentation for each request and verification activity.
• Escalate unresolved dealer issues, recurring concerns, and potential compliance risks to the Warranty Legislation Lead.
• Prepare routine status updates summarizing open requests, completed verifications, overdue items, and issues requiring attention.
• Coordinate with internal team members to resolve questions and keep post-verification activities moving forward.
• Follow established procedures, communication standards, and data-handling requirements.
• Support continuous improvement of request-tracking and dealer follow-up processes.
• Monitor Retail Rate and Post Verification Shared mailboxes for request and questions.

Required qualifications

• Strong written and verbal communication skills.
• Excellent organization and attention to detail.
• Ability to manage multiple requests, deadlines, and follow-up activities simultaneously.
• Comfortable communicating professionally with external contacts, including dealership personnel.
• Experience using Microsoft Outlook, Excel, and Teams or comparable business tools.
• Ability to work independently, prioritize daily activities, and upscale issues appropriately.
• Ability to maintain accurate records and handle business information with discretion.

Preferred qualifications

• Experience in automotive, dealership operations, warranty, customer service, compliance, or a related business process.
• Experience maintaining trackers, preparing status reports, or monitoring service-level deadlines.
• Familiarity with Microsoft SharePoint, PowerApps, Power BI, or similar workflow and reporting tools.
• Associate degree or equivalent business experience.

What success looks like

• Dealer communications are timely, clear, professional, and appropriately documented.
• Post-verification requests and dealer follow-ups are accurately tracked from initiation through completion.
• Open and overdue items are visible, actively managed, and escalated when necessary.
• The Warranty Legislation Lead has reliable status information to support workload prioritization and compliance decisions.
• Request-tracking information remains accurate and supports efficient team reporting.

Additional information

This is a contract position supporting the Warranty Cost Analytics & Retail Rate organization. The selected candidate will work under the direction of the Warranty Legislation Lead and will be expected to follow applicable company procedures for dealer communications, documentation, and information handling.

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