Retail Rate Coordinator

Ektello; Warren (MI); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Benefits/PTO

Job summary

American Automotive Company in Warren, MI is seeking a Retail Rate Coordinator for a 12-month contract with a high likelihood of extension or permanent placement. The role supports the Warranty Legislation Lead by coordinating dealer post-verification activities and maintaining accurate records.

You will email dealers, track requests and due dates, and escalate issues as needed. The position is hybrid (Tue–Thu onsite, Mon & Fri remote) with W2 pay of $20–$23/hour plus benefits and PTO.

Qualifications

• Strong written and verbal communication skills.
• Excellent organization and attention to detail.
• Ability to manage multiple requests, deadlines, and follow-up activities.
• Experience using Microsoft Outlook, Excel, and Teams or comparable business tools.
• Ability to work independently, prioritize daily activities, and escalate issues appropriately.

Responsibilities

• Send clear, professional email communications to dealers regarding post-verification requests and required follow-up actions.
• Track dealer requests, post-verification requests, response status, due dates, and outstanding items using established tracking tools.
• Monitor incoming dealer responses and identify requests that require additional information or follow-up.
• Follow up with dealers when responses are incomplete, overdue, or require clarification.
• Maintain accurate and up-to-date documentation for each request and verification activity.
• Escalate unresolved dealer issues, recurring concerns, and potential compliance risks to the Warranty Legislation Lead.
• Prepare routine status updates summarizing open requests, completed verifications, overdue items, and issues requiring attention.
• Coordinate with internal team members to resolve questions and keep post-verification activities moving forward.
• Follow established procedures, communication standards, and data-handling requirements.
• Support continuous improvement of request-tracking and dealer follow-up processes.
• Monitor Retail Rate and Post Verification Shared mailboxes for request and questions.

Skills

Communication

Organization

Multitasking

External communication

MS Outlook

MS Excel

MS Teams

Record keeping

Discretion

Education

Associate degree or equivalent business experience

Tools

SharePoint

PowerApps

Power BI

Job description

Title: Retail Rate Coordinator

Client: American Automotive Company

Duration: 12-month contract with HIGH chance for extension or become permanent.

Location: Warren, MI (Hybrid, Tuesday-Thursday onsite and Monday & Friday remote)

Pay: $20-23/hr W2 + Benefits/PTO

About the role

This role will support the Warranty Legislation Lead by coordinating dealer post-verification activities and maintaining accurate records of dealer requests.

What you'll do

• Send clear, professional email communications to dealers regarding post-verification requests and required follow-up actions.
• Track dealer requests, post-verification requests, response status, due dates, and outstanding items using established tracking tools.
• Monitor incoming dealer responses and identify requests that require additional information or follow-up.
• Follow up with dealers when responses are incomplete, overdue, or require clarification.
• Maintain accurate and up-to-date documentation for each request and verification activity.
• Escalate unresolved dealer issues, recurring concerns, and potential compliance risks to the Warranty Legislation Lead.
• Prepare routine status updates summarizing open requests, completed verifications, overdue items, and issues requiring attention.
• Coordinate with internal team members to resolve questions and keep post-verification activities moving forward.
• Follow established procedures, communication standards, and data-handling requirements.
• Support continuous improvement of request-tracking and dealer follow-up processes.
• Monitor Retail Rate and Post Verification Shared mailboxes for request and questions.

Required qualifications

• Strong written and verbal communication skills.
• Excellent organization and attention to detail.
• Ability to manage multiple requests, deadlines, and follow-up activities simultaneously.
• Comfortable communicating professionally with external contacts, including dealership personnel.
• Experience using Microsoft Outlook, Excel, and Teams or comparable business tools.
• Ability to work independently, prioritize daily activities, and escalat issues appropriately.
• Ability to maintain accurate records and handle business information with discretion.

Preferred qualifications

• Experience in automotive, dealership operations, warranty, customer service, compliance, or a related business process.
• Experience maintaining trackers, preparing status reports, or monitoring service-level deadlines.
• Familiarity with Microsoft SharePoint, PowerApps, Power BI, or similar workflow and reporting tools.
• Associate degree or equivalent business experience.

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