Office Coordinator

Frey Consulting Group; Warren (MI); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical benefits begin on Day 1

Job summary

Reliance One, Inc. is seeking an organized and detail-oriented Office Coordinator to support the Warranty Cost Analytics and Retail Rate organization. The role involves coordinating dealer post-verification activities, maintaining records, and tracking requests to ensure timely follow-up.

The position includes about 30 days of training on the team’s internal tracking application, with potential for extension or direct employment based on business needs and performance.

Qualifications

• Associate degree in management, finance, or a related field is required.
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Responsibilities

• Email dealers regarding post-verification requests and required follow-up.
• Track dealer requests, response statuses, deadlines, and outstanding items.
• Monitor dealer responses and shared Retail Rate and Post Verification mailboxes.
• Follow up on incomplete, overdue, or unclear responses.
• Maintain accurate documentation for each request and verification activity.
• Escalate unresolved issues, recurring concerns, and potential compliance risks.
• Prepare status updates covering open requests, completed verifications, and overdue items.
• Coordinate with legal staff, warranty operations, and internal team members.
• Support improvements to tracking and dealer follow-up processes.

Skills

Strong written and verbal comms

Excellent organization

Attention to detail

Microsoft Outlook

Excel

Teams

Multi-deadlines

Independent work

Customer service

Warranty/compliance experience

Education

Associate degree in management, finance, or related field

Tools

SharePoint

PowerApps

Power BI

Microsoft Teams

Microsoft Excel

Microsoft Outlook

Job description

Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m.

Work Arrangement: Hybrid—Tuesday through Thursday onsite; Monday and Friday remote

Benefits: Medical benefits begin on Day 1

Travel: None

Position Summary

Reliance One is seeking an organized and detail-oriented Office Coordinator to support the Warranty Cost Analytics and Retail Rate organization. This role will coordinate dealer post-verification activities, maintain accurate records, monitor requests, and ensure follow-up items are completed on time.

The position includes approximately 30 days of training on the team’s internal tracking application. There may be an opportunity for extension or direct employment based on business needs and performance.

Responsibilities

• Email dealers regarding post-verification requests and required follow-up
• Track dealer requests, response statuses, deadlines, and outstanding items
• Monitor dealer responses and shared Retail Rate and Post Verification mailboxes
• Follow up on incomplete, overdue, or unclear responses
• Maintain accurate documentation for each request and verification activity
• Escalate unresolved issues, recurring concerns, and potential compliance risks
• Prepare status updates covering open requests, completed verifications, and overdue items
• Coordinate with legal staff, warranty operations, and internal team members
• Support improvements to tracking and dealer follow-up processes

Qualifications

• Associate degree in management, finance, or a related field required
• Two to four years of administrative, office coordination, customer service, warranty, compliance, or related experience
• Strong written and verbal communication skills
• Excellent organization, follow-up, and attention to detail
• Proficiency with Microsoft Outlook, Excel, and Teams
• Ability to manage multiple deadlines and work independently
• Automotive or dealership experience preferred
• Experience with SharePoint, PowerApps, Power BI, or similar tools is a plus

Reliance One, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. Reliance One is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and employment process.