Workplace Operations Manager

Chaos Industries; Washington (District of Columbia); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Health benefits

401k

FSA

HSA

Life insurance

Free daily lunch

Fully-stocked kitchen

Unlimited PTO

Casual dress code

Job summary

CHAOS Industries in Washington, DC seeks a proactive Workplace Operations Manager to own the employee experience of the DC office. You’ll run day‑to‑day operations, manage vendors, and implement programs that make the workplace efficient, safe, and welcoming as the company grows.

You’ll build systems and standards, coordinate with IT, facilities, finance, and people teams, and drive scalable processes. The role blends hands‑on operations with long‑term strategy, including vendor negotiations,

Qualifications

• 5–7 years of experience in workplace, office management, facilities, operations, or a related field.
• Experience managing vendors and service contracts, and owning a budget.
• Excellent organizational skills and attention to detail.
• Strong project management instincts with the ability to juggle multiple priorities.

Responsibilities

• Own day‑to‑day operations across our DC building portfolio, serving as the primary point of contact for employees, building management, and landlords.
• Manage workplace services end to end, including snack and beverage programs, office supplies, lunch services, mail and deliveries, and other on‑site amenities.
• Source, onboard, and manage workplace vendors, including contracts, pricing, service levels, invoicing, and performance reviews.
• Plan and run events and experiences in DC, from team gatherings and all‑hands to leadership visits and seasonal programming.
• Manage the DC workplace budget, tracking spend, forecasting needs, and finding savings without sacrificing quality.
• Partner with Facilities on maintenance, repairs, space moves, and building issues, ensuring requests are resolved quickly.
• Support office expansions, renovations, and relocations in DC, owning defined portions from planning through occupancy.
• Coordinate closely with IT, Security, Finance, People, Legal, and business leaders.
• Maintain accurate records for leases, floor plans, workplace standards, vendors, and operational documentation.
• Develop standardized documentation, workflows, and repeatable processes for workplace operations.
• Gather employee feedback and use it to improve services, spaces, and programs.
• Help create scalable workplace practices that can support a growing, global organization.

Skills

Vendor management

Budget ownership

Project management

Operations leadership

Communication

Independent work

Hospitality mindset

Ambiguity handling

Office operations

Job description

CHAOS Industries is redefining modern defense with a multi-product portfolio that gives the ultimate advantage—domain dominance. The company's products are powered by Coherent Distributed Networks (CDN™), empowering warfighters, commercial air operators, and border protection teams to act faster, adapt rapidly, and stay ahead of evolving threats.

CHAOS Industries was founded in 2022 and has raised a total of $1 billion in funding from leading investors, including 8VC, Accel, and Valor Equity Partners. The company is headquartered in Los Angeles, with offices in Washington, D.C., San Francisco, San Diego, and London. For more information, please visit www.chaosinc.com.

Role Overview

We’re looking for an organized, resourceful and highly proactive Workplace Operations Manager to own the employee experience of our DC office.

You’ll be the hands‑on leader of our DC workplace: running day‑to‑day office operations, the vendors and services that keep things moving, and the programs that make it a place people want to be. You’ll bring structure to a fast‑moving environment, anticipate what employees and teams need, and build the systems and standards that let our DC workplace scale as we grow.

This is a role for someone who’s just as comfortable shaping the long‑term strategy for our DC workplace as they are restocking the cups in the kitchen. No task is beneath you, and no problem is too big.

You’ll coordinate across internal teams and external partners to keep services reliable, spaces well run, and stakeholders aligned. In addition to daily operations, you’ll take ownership of operational initiatives that improve the workplace, such as launching new service programs, tightening vendor processes, or improving how information and documentation are managed.

This Role Could Make Sense For You If

• You thrive in a fast‑paced environment and enjoy keeping a busy workplace running smoothly
• You’re energized by both the big picture of the employee experience and the operational details that make it work
• You instinctively create systems, documentation, and processes where none exist
• You’re comfortable managing multiple vendors, priorities, and stakeholders at once
• You communicate clearly, follow through consistently, and keep people informed
• You’re curious, resourceful, and willing to dig into unfamiliar problems
• You enjoy scaling operations and improving the way work gets done

Responsibilities

• Own day‑to‑day operations across our DC building portfolio, serving as the primary point of contact for employees, building management, and landlords
• Manage workplace services end to end, including snack and beverage programs, office supplies, lunch services, mail and deliveries, and other on‑site amenities
• Source, onboard, and manage workplace vendors, including contracts, pricing, service levels, invoicing, and performance reviews
• Plan and run events and experiences in DC, from team gatherings and all‑hands to leadership visits and seasonal programming
• Manage the DC workplace budget, tracking spend, forecasting needs, and finding savings without sacrificing quality
• Partner with Facilities on maintenance, repairs, space moves, and building issues, ensuring requests are resolved quickly
• Support office expansions, renovations, and relocations in DC, owning defined portions from planning through occupancy
• Coordinate closely with IT, Security, Finance, People, Legal, and business leaders
• Maintain accurate records for leases, floor plans, workplace standards, vendors, and operational documentation
• Develop standardized documentation, workflows, and repeatable processes for workplace operations
• Gather employee feedback and use it to improve services, spaces, and programs
• Help create scalable workplace practices that can support a growing, global organization

Minimum Requirements

• 5–7 years of experience in workplace, office management, facilities, operations, or a related field
• Experience managing vendors and service contracts, and owning a budget
• Exceptional organizational skills and attention to detail
• Strong project management instincts with the ability to juggle multiple priorities simultaneously
• A hands‑on, no‑task‑too‑small attitude, with the strategic judgment to know which problems deserve a system and which just need doing
• Ability to work independently, identify what needs to be done, and move work forward without extensive direction
• A service‑oriented, hospitality mindset and a genuine interest in the employee experience
• Comfortable building structure in ambiguous, fast‑paced environments
• Excellent written and verbal communication skills across technical and non‑technical teams
• Comfort learning and administering new operational tools and systems
• Curious, resourceful, and proactive; you enjoy figuring things out and improving the way things are done

Why CHAOS?

• Health Benefits: Medical, dental, and vision benefits 100% paid for by the company
• Additional benefits: 401k (+ 50% company match up to 6% of pay), FSA, HSA, life insurance, and more
• Our Perks: Free daily lunch while you’re working onsite, fully‑stocked kitchen, unlimited PTO, casual dress code
• Compensation Components: Competitive base salaries, generous pre‑IPO stock option grants, relocation assistance, and (coming soon!) annual bonuses
• Team Growth: 500+ employees and counting across 5 global offices

Salary Range: $100,000 - $130,000

The stated compensation range reflects only the targeted base compensation range and excludes additional earnings such as bonus, equity, and benefits. If your compensation requirements fall outside of the range, we still encourage you to apply. The salary range for this role is an estimate based on a range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations.