DC Operations Manager — Lead Teams, Optimize Throughput

The Paper Store; Leominster (MA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Competitive hourly wage

Associate discount

Flexible Schedules

Full‑time Benefits - 401(k) match,vac.

Job summary

The Paper Store is seeking an experienced Distribution Center leader in Leominster, MA to guide a team of Supervisors, Leads, and associates. You will drive labor planning, KPI performance, and safety while partnering with HR and Talent for hiring and development.

Responsibilities include coaching, talent selection via Paycom ATS, cross-training, and ensuring efficient product flow to stores and online customers. Strong compliance and continuous improvement focus are essential.

Qualifications

• 5+ years of distribution management experience.
• Experience leading teams of Supervisors, Leads, and associates.
• Ability to lift up to 40 pounds and stand for 8+ hours.
• Proficiency with Microsoft 365 and Warehouse Management Systems; Aptos a plus.
• Experience with labor planning and KPI management.
• Ability to commute to Leominster, MA DC for every scheduled shift.

Responsibilities

• Lead, coach, and develop a team of Supervisors, Leads and associates to ensure strong departmental performance and engagement.
• Conduct performance management, succession planning, leadership development, and ongoing coaching in partnership with HR.
• Select talent from the Paycom Applicant Tracking System, including conducting phone screenings and partnering with the Talent team throughout the full lifecycle recruiting process.
• Build and sustain a strong culture of communication, accountability, professionalism, reliability, and associate wellbeing.
• Identify and develop high potential talent to strengthen leadership pipelines and support future growth.
• Create a cross-trained, versatile workforce capable of flexing across functions during peak business periods.
• Own daily and weekly labor planning, staffing models, and workload distribution to meet productivity, quality, cost, and timeliness targets.
• Ensure Supervisors execute standard work, operational priorities, and safety protocols consistently and effectively.
• Lead departmental workflow management, ensuring accurate and timely product flow to stores and online customers.
• Maintain high standards of inventory accuracy through audits, quality checks, and strong process adherence.
• Monitor and manage departmental KPIs, driving improvements in throughput, accuracy, cycle time, and operational efficiency.
• Utilize warehouse and supply chain tools—including Aptos, WMS platforms, and Microsoft 365—to track production, resolve issues, and support decision making.
• Uphold compliance with OSHA, federal/state regulations, local noise ordinances, and all company policies.
• Lead continuous improvement initiatives using root cause analysis and drive sustainable corrective actions.
• Develop scalable processes, workflows, and organizational structures that support future growth.
• Partner with corporate teams on operational planning, system enhancements, and strategic cross-functional projects.
• Participate in resource planning and leadership meetings to support short- and long-term business goals.
• Lead daily, weekly, and monthly operational meetings with Supervisors and cross-functional partners.
• Communicate performance updates, risks, and opportunities to the General Manager and executive leadership.
• Collaborate closely with Buying Operations, Purchasing, Transportation, and other DC departments to ensure workflow alignment and seamless operations.
• Facilitate daily huddles to reinforce goals, expectations, safety messages, and performance priorities.
• Own the safety culture for assigned departments by promoting safe work practices, PPE adherence, equipment procedures, and timely incident reporting.
• Ensure Supervisors enforce all safety and housekeeping standards, maintaining a clean, organized, and compliant work environment.
• Safeguard confidential personnel information, operational plans, and company materials.
• Execute key management functions including building opening/closing, incident response, and asset protection oversight.
• Perform additional duties assigned by senior leadership.

Skills

Leadership

Communication

WMS

Aptos

Microsoft 365

Coaching

Tools

Paycom ATS

Aptos

WMS

Microsoft 365

Job description

The Paper Store is seeking an experienced Distribution Center leader in Leominster, MA to guide a team of Supervisors, Leads, and associates. You will drive labor planning, KPI performance, and safety while partnering with HR and Talent for hiring and development.

Responsibilities include coaching, talent selection via Paycom ATS, cross-training, and ensuring efficient product flow to stores and online customers. Strong compliance and continuous improvement focus are essential.