DC Operations Supervisor & Team Coach

Uncharted; Leominster (MA); Hybrid; USD 60,000 - 70,000; Full time

Job summary

TPS Group Holdings is seeking a Department Supervisor for our Leominster, MA distribution center. You will lead a team of leads and associates to ensure accuracy, productivity, and a safe, positive work environment while coaching and developing staff to meet targets.

You will train, onboard, and manage performance, coordinating with HR on escalations and maintaining clear communication. This is a focused role driving daily operations with accountability and continuous improvement.

Qualifications

• 3–5 years of leadership experience in distribution, warehouse, or similar environment.
• Experience coaching and corrective action to improve performance.
• Proven ability to lead teams in a fast-paced, high-volume environment.
• Proficiency with Microsoft 365 and warehouse management systems (WMS preferred).
• Ability to lift up to 50 lbs and work in a warehouse environment.

Responsibilities

• Be a TPS brand ambassador.
• Lead and develop a team of leads and associates to drive performance, engagement, and accountability.
• Coach, correct, and develop employee performance.
• Train and onboard new associates, ensuring role clarity and safety.
• Set clear expectations and hold staff to productivity, quality, and safety standards.
• Address workplace conflicts with HR on escalated matters.
• Oversee daily department operations including workflow planning and execution.
• Delegate tasks to balance workload and meet goals.
• Monitor metrics and drive continuous improvement.
• Adjust labor and priorities in real time to meet business needs.
• Follow company policies and safety standards.
• Maintain a safe, clean, and organized work environment and enforce safety requirements.
• Identify process improvements and support continuous improvement initiatives.
• Communicate between associates and department leadership.
• Run daily huddles to reinforce priorities and safety.
• Assist with opening/closing, incident response, and asset protection tasks.

Skills

Leadership

Coaching

Communication

Performance management

Team development

Safety & standards

Decision making

Organizational skills

Tools

Microsoft 365

WMS

Job description

TPS Group Holdings is seeking a Department Supervisor for our Leominster, MA distribution center. You will lead a team of leads and associates to ensure accuracy, productivity, and a safe, positive work environment while coaching and developing staff to meet targets.

You will train, onboard, and manage performance, coordinating with HR on escalations and maintaining clear communication. This is a focused role driving daily operations with accountability and continuous improvement.