Distribution Center Process Lead & Trainer

The Paper Store; Leominster (MA); On-site; USD 23,000 - 30,000; Full time

Job summary

The Paper Store distribution center in LEOMINSTER, MA is seeking a Distribution Center Lead to train associates, guide workflow, and ensure adherence to standard work. The role emphasizes hands-on process expertise to drive accuracy, efficiency, safety, and throughput in the department.

Responsibilities include coaching on SOPs, maintaining documentation, and real-time process updates to support continuous improvement.

Qualifications

• Experience training associates on SOPs and workflows.
• Strong written and verbal communication skills.
• Ability to lift up to 50 lbs and stand for long periods.
• Basic computer proficiency (Microsoft 365).

Responsibilities

• Train new and existing associates on departmental processes, SOPs, documentation requirements and equipment use.
• Reinforce standard operating procedures through on the floor coaching and daily workflow support.
• Maintain accurate and up to date documentation and support competency checks.
• Serve as the process expert for assigned functions (picking, packing, replenishment, QC, inventory, ecommerce, etc.).
• Assist with workflow execution, troubleshooting, and quality checks.
• Communicate issues, delays, operational trends, accuracy risks, and daily process updates to the Supervisor in real time to support continuous improvement.
• Support cross-department tasks as needed.
• Monitor quality standards and support associates in maintaining accuracy.
• Uphold a safe, organized, and clean work environment.
• Promote safe equipment usage and reinforce compliance with safety practices.
• Help lead daily team huddles with Supervisors by sharing process reminders or quality topics.
• Demonstrate professionalism, integrity, confidentiality, and teamwork at all times.

Skills

Warehouse operations

Trainer / coaching

Safety compliance

Communication

Microsoft 365

WMS experience

Tools

Microsoft 365

WMS experience

Job description

The Paper Store distribution center in LEOMINSTER, MA is seeking a Distribution Center Lead to train associates, guide workflow, and ensure adherence to standard work. The role emphasizes hands-on process expertise to drive accuracy, efficiency, safety, and throughput in the department.

Responsibilities include coaching on SOPs, maintaining documentation, and real-time process updates to support continuous improvement.