DBA Atlanta: Customer Service

Dbaco; Atlanta (GA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Vision insurance

Life insurance

Paid Time off

Bonus pay

Job summary

Distribution by Air, a domestic and international freight forwarder, is seeking a candidate for Customer Service. The position of Customer Service will be based in the Atlanta, GA area and will serve as the key point of contact between our company and our customers.

The role involves handling 50–100 phone calls per day, providing proactive communication to customers and the internal operations team through the entirety of the shipment, and delivering exceptional customer service to clients and

Qualifications

• 1–2 years of relevant work experience preferred.
• SAP experience a plus.
• Microsoft Office, Outlook and Excel knowledge required.
• Email management experience a plus.

Responsibilities

• Handle 50–100 calls per day with strong phone etiquette.
• Provide exceptional customer service by phone and email.
• Proactively communicate with customers and internal teams throughout shipments.
• Create and maintain accurate records and notes.
• Coordinate with drivers and cross-departmentally.
• Track and trace shipments and update reports.
• Backup other Customer Service/Project team members as needed.

Skills

Analytical skills

Customer service

Phone etiquette

Data entry

Communication

Tools

SAP

Outlook

Excel

Job description

DBA Atlanta
Customer Service

Distribution by Air, a domestic and international freight forwarder, is seeking a candidate for Customer Service. The position of Customer Service will be based in the Atlanta, GA a reaand will serve as the key point of contact between our company and our customers.

Job Responsibilities

• Excellent phone etiquette
• Work in a fast-paced environment
• Handle between 50-100 phone calls per day as a Customer Service Representative
• Proactive communication to customers and internal operations team through the entirety of the shipment
• Provide exceptional customer service to clients and sales via phone and email
• Perform data entry tasks accurately and efficiently
• Select the best routing option to ensure delivery requirements are met
• Track and trace shipments
• Handle and complete turnover from third shift operations team
• Handle any problems that arise during transit to ensure customer satisfaction (i.e. delays, mechanicals, etc.)
• Maintaining accurate records, notes
• Communicate directly with drivers
• Ability to work with and communicate cross-departmentally
• Create reports
• Multitasking: handling several shipments for a variety of accounts simultaneously without sacrificing service

The position will also be responsible for backing up other Customer Service / Project team members.

Experience

• Strong analytical skills to assess customer needs and provide appropriate solutions
• 1 – 2 years of relevant work experience preferred. SAP experience a plus
• Microsoft office knowledge required, specifically Outlook and Excel platforms
• Email management

Additional Information

• Type: Full-time
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Life insurance
• Paid Time off

Schedule

• 8-hour shift
• Monday to Friday
• Day shift

Supplemental Pay Types

• Bonus pay

Ability to commute / relocate

• Atlanta GA 30349

This position offers an opportunity to join a dynamic team and make a significant impact on customer satisfaction. We provide comprehensive training and support to ensure your success in this role. If you are passionate about delivering exceptional customer service and have the qualifications listed above, we would love to hear from you.