Atlanta Logistics Customer Service Specialist

Dbaco; Atlanta (GA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Vision insurance

Life insurance

Paid Time off

Bonus pay

Job summary

Distribution by Air, a domestic and international freight forwarder, is seeking a candidate for Customer Service. The position of Customer Service will be based in the Atlanta, GA area and will serve as the key point of contact between our company and our customers.

The role involves handling 50–100 phone calls per day, providing proactive communication to customers and the internal operations team through the entirety of the shipment, and delivering exceptional customer service to clients and

Qualifications

• 1–2 years of relevant work experience preferred.
• SAP experience a plus.
• Microsoft Office, Outlook and Excel knowledge required.
• Email management experience a plus.

Responsibilities

• Handle 50–100 calls per day with strong phone etiquette.
• Provide exceptional customer service by phone and email.
• Proactively communicate with customers and internal teams throughout shipments.
• Create and maintain accurate records and notes.
• Coordinate with drivers and cross-departmentally.
• Track and trace shipments and update reports.
• Backup other Customer Service/Project team members as needed.

Skills

Analytical skills

Customer service

Phone etiquette

Data entry

Communication

Tools

SAP

Outlook

Excel

Job description

Distribution by Air, a domestic and international freight forwarder, is seeking a candidate for Customer Service. The position of Customer Service will be based in the Atlanta, GA area and will serve as the key point of contact between our company and our customers.

The role involves handling 50–100 phone calls per day, providing proactive communication to customers and the internal operations team through the entirety of the shipment, and delivering exceptional customer service to clients and