Dayton Customer Service Manager: Lead & Optimize SLA

Taylor Corporation; Dayton (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Taylor Corporation in Dayton, OH is seeking a Customer Service Manager to lead the Print & Service Solutions Labeling Solutions Team onsite. You will manage customer relationships, hire/train/retain staff, and coach teams to meet SLAs while coordinating with internal departments to ensure goals are achieved.

The role requires strong communication and organizational skills, with a focus on driving performance and customer satisfaction.

Qualifications

• Experience managing direct reports
• Document Management Industry experience
• Strong project management skills are required
• One to three years related experience and/or training in the telemarketing or customer service industry
• Strong leadership, communication, and organizational skills
• PC and MS Office Software skills.

Responsibilities

• Direct and coordinate activities concerned with the operation of customer service within the company guidelines and policies.
• Ensure client KPIs and expectations are met.
• Manage staffing to meet fluctuations in customer demands and programs.
• Manage performance on all programs to meet and exceed expectations.
• Recruit, hire, train and retain associates.
• Coordinate information between internal departments to attain client and company goals.

Skills

People management

Customer service

Project management

Leadership

Communication

MS Office

Education

Bachelor's Degree preferred

Tools

MS Office

CRM software

Job description

Taylor Corporation in Dayton, OH is seeking a Customer Service Manager to lead the Print & Service Solutions Labeling Solutions Team onsite. You will manage customer relationships, hire/train/retain staff, and coach teams to meet SLAs while coordinating with internal departments to ensure goals are achieved.

The role requires strong communication and organizational skills, with a focus on driving performance and customer satisfaction.