Customer Service Leader - SLA-Driven Team Manager

Taylor; Dayton (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

DailyPay

Job summary

Taylor Corporation is seeking a Customer Service Manager to join the team on-site in Dayton, OH. The role focuses on leading a customer service team within the Print & Service Solutions Labeling Solutions Group, overseeing client relationships, coaching staff, and ensuring SLA achievement.

Ideal candidates have prior experience managing direct reports, strong project management skills, and excellent communication and leadership abilities.

Qualifications

• Experience leading customer service teams and managing direct reports.
• Strong project management and delivery of initiatives on time and within scope.
• Excellent communication and presentation skills with internal/external stakeholders.
• Experience in telemarketing or customer service environments is preferred.
• Proficiency with MS Office and basic document management software.

Responsibilities

• Direct and coordinate customer service operations to meet client SLAs and company policies.
• Hire, train, and retain customer service staff; coach and develop performance goals.
• Balance staffing to meet fluctuations in demand and program needs.
• Manage programs to exceed expectations and drive improvements.
• Coordinate information flow between internal departments to align client and company goals.

Skills

People management

Direct reports

Project management

Presentation skills

Customer service

Telemarketing experience

MS Office

Communication

Leadership

Education

Bachelor’s Degree

Tools

MS Office

Job description

Taylor Corporation is seeking a Customer Service Manager to join the team on-site in Dayton, OH. The role focuses on leading a customer service team within the Print & Service Solutions Labeling Solutions Group, overseeing client relationships, coaching staff, and ensuring SLA achievement.

Ideal candidates have prior experience managing direct reports, strong project management skills, and excellent communication and leadership abilities.