Dayton Customer Service Manager — Lead Teams & KPIs

Taylor Corporation; Dayton (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

DailyPay

Job summary

Taylor Corporation is seeking a Customer Service Manager to join the team onsite in Dayton, OH. The role focuses on leading the customer service function for the Print & Service Solutions Labeling Solutions Team, hiring and developing staff, and ensuring satisfaction of client KPIs.

The candidate will coordinate with internal departments, coach teams, and manage workflow to meet service level agreements. Strong communication, leadership, and project management skills are essential.

Qualifications

• Previous experience managing direct reports.
• Document Management Industry experience
• Strong project management skills are required
• Strong presentation skills
• One to three years related experience and/or training in the telemarketing or customer service industry.
• Strong leadership, communication, and organizational skills
• PC and MS Office Software skills.

Responsibilities

• Direct and coordinate activities concerned with the operation of customer service within the company guidelines and policies. Ensure both the client KPIs and expectations are met.
• Manage efficiency by staffing customer service to meet fluctuations in customer demands and programs.
• Manage performance on all programs to meet and exceed expectations.
• Recruits, hires, trains and retains associates.
• Identifies areas of opportunity within the teams to develop and implement improvement plans to meet customer requirements and center efficiencies.
• Coordinate information between internal departments to ensure goals are attained.

Skills

People management

Customer service

Communication

Leadership

Project management

MS Office

Education

Bachelor’s degree

Tools

CRM software

MS Office

Job description

Taylor Corporation is seeking a Customer Service Manager to join the team onsite in Dayton, OH. The role focuses on leading the customer service function for the Print & Service Solutions Labeling Solutions Team, hiring and developing staff, and ensuring satisfaction of client KPIs.

The candidate will coordinate with internal departments, coach teams, and manage workflow to meet service level agreements. Strong communication, leadership, and project management skills are essential.