Customer Service Manager

Taylor; Dayton (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

DailyPay

Job summary

Taylor Corporation is seeking a Customer Service Manager to join the team on-site in Dayton, OH. The role focuses on leading a customer service team within the Print & Service Solutions Labeling Solutions Group, overseeing client relationships, coaching staff, and ensuring SLA achievement.

Ideal candidates have prior experience managing direct reports, strong project management skills, and excellent communication and leadership abilities.

Qualifications

• Experience leading customer service teams and managing direct reports.
• Strong project management and delivery of initiatives on time and within scope.
• Excellent communication and presentation skills with internal/external stakeholders.
• Experience in telemarketing or customer service environments is preferred.
• Proficiency with MS Office and basic document management software.

Responsibilities

• Direct and coordinate customer service operations to meet client SLAs and company policies.
• Hire, train, and retain customer service staff; coach and develop performance goals.
• Balance staffing to meet fluctuations in demand and program needs.
• Manage programs to exceed expectations and drive improvements.
• Coordinate information flow between internal departments to align client and company goals.

Skills

People management

Direct reports

Project management

Presentation skills

Customer service

Telemarketing experience

MS Office

Communication

Leadership

Education

Bachelor’s Degree

Tools

MS Office

Job description

Dayton, OH - Taylor Corporation

Full time

R30091

Your Leadership.

Our Power.

Unlimited Potential.

Taylor Corporation has big plans for the future and we need talented leaders to get us there. We power the world’s leading brands ― and our employees’ careers ― by unlocking potential everywhere we see it. If you love to lead, are open to new ideas and inspire the best in others, we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for professionals like you.

Want to be part of something powerful? It’s time to look at Taylor.

Your Opportunity: Taylor Corporation

is looking for a Customer Service Manager to join the team onsite in Dayton, OH!

We are seeking a Customer Service Manager for our Print & Service Solutions Labeling Solutions Team. This job function requires strong communication and organizational skills. The individual needs to effectively manage customer relationships to insure satisfaction. They need to effectively hire, train and retain team members. This individual needs to effectively communicate issues, concerns or results with various levels of the internal and external organizations and how to assign and manage workflow and associates to meet customer Service Level Agreements. This individual also knows how to best coach, mentor, manage and lead performance goals and how to resolve customer concerns in a timely and effective manner.

Work Authorization:

To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

Your Hours: Monday - Friday, 8:00am - 5:00pm

Your Responsibilities:

• Limited to quality, quantity, productivity and attendance.
• Direct and coordinate activities concerned with the operation of customer service within the company guidelines and policies. Ensure both the client Key Performance Indicators and expectations are met.
• Manage efficiency by staffing customer service to meet the fluctuations in customer demands and programs.
• Manage performance on all programs to meet and exceed all expectations.
• Recruits, hires, trains and retains associates
• Identifies areas of opportunity within the teams(s) to develop and implement comprehensive improvement plans to meet customer requirements and center efficiencies.
• Coordination of information between internal departments to ensure that all client and company goals are being attained.

You Must Have:

• Previous experience managing direct reports
• Document Management Industry experience
• Strong project management skills are required
• Strong presentation skills
• One to three years related experience and/or training in the telemarketing or customer service industry.
• Strong leadership, communication, and organizational skills
• PC and MS Office Software skills.

We Would Also Prefer:

• Bachelor’s Degree preferred
• At least one year supervisory experience preferred; or equivalent combination of education and experience.

Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/

About Taylor Corporation

One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands.

With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.

Taylor Corporation is a dynamic, diversified company with big plans for the future – and your career. Join more than a company – become part of a family.

Imagine a company whose core purpose is to create opportunity and security for its employees. That’s us, that’s Taylor.

If you’re ready for something bigger – more challenge, more variety, more pathways for professional growth – we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you.