Customer Support Operations Lead

Dayton Freight Lines; North Dayton (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive weekly pay

Comprehensive benefits package: Health, Dental, Vision, AD&D, etc.

401(k) plan, Company Match

Paid holidays (8); paid vacation and personal days

Job summary

Dayton Freight Lines is seeking a Customer Support Supervisor in North Dayton, Ohio. This role involves supervising customer support representatives and ensuring compliance with company policies. You will manage communication systems, improve processes, and provide training and support to staff.

Ideal candidates have knowledge of the LTL/Transportation industry and supervisory experience. The position offers a competitive pay and comprehensive benefits package.

Qualifications

• 2 years of experience with customer relations, preferably in the transportation industry.
• Supervisory experience preferred.
• Legally eligible to work in the United States.

Responsibilities

• Manage workload and performance of Customer Support Representatives.
• Monitor staffing levels based on reporting and admin requirements.
• Collaborate with other supervisors to ensure maximum efficiency.

Skills

Knowledge of the LTL/Transportation Industry

2 years of experience with customer relations

Supervisory experience

Good verbal and written communication skills

Strong interpersonal skills

Education

Bachelor’s Degree

Job description

Dayton Freight Lines is seeking a Customer Support Supervisor in North Dayton, Ohio. This role involves supervising customer support representatives and ensuring compliance with company policies. You will manage communication systems, improve processes, and provide training and support to staff.

Ideal candidates have knowledge of the LTL/Transportation industry and supervisory experience. The position offers a competitive pay and comprehensive benefits package.